Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Del Monte

Orlando,FL

Summary

Focused [Type] Insurance Coordinator with three years' background in coordinating and processing insurance payments, facilitating billing and managing patient accounts. Proficient in liaising with patients, staff and insurance providers to maintain accounts and achieve optimal reimbursement. Skilled [Type] Insurance Coordinator bringing [Number] years of experience in coordinating, processing and troubleshooting insurance payments. Adept at managing collections and receivables, referral process and insurance billing functions. Successful in recommending strategies to improve revenue cycle management and workflow. Goal-oriented [Job Title] effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering [Number]-year background generating new business by selling various insurance plans.

Overview

16
16
years of professional experience

Work History

Insurance Coordinator

National spine and Pain Center
Orlando, FL
10/19/20 - Current
  • Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies
  • Cooperates with and maintains excellent working relationships with patients, NSPC leadership, providers, staff and designated external agencies or vendors.
  • Obtains limited clinical data based on service required.
  • Corrects and updates all necessary data to assure timely, accurate bill submission.
  • Identifies payor authorization/referral requirements
  • Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies.

Lead Patient Access Representative

Jackson Memorial Hospital
Miami, FL
06.2008 - 07.2020
  • Provided leadership, guidance and support to the patient care team.
  • Ensured timely and accurate patient data entry into electronic medical records system.

  • Trained new hires on proper patient access protocols, procedures and customer service skills.
  • Served as a resource for Patient Access Representatives, providing guidance and assistance with complex registration issues.
  • Interpreted insurance benefits for accurate completion of pre-registration forms.
  • Created reports detailing patient demographics, revenue cycle metrics, and other pertinent data points.

Education

High School Diploma -

Liceo De Santo Domingo
Dominican Republic
06-2001

Associate of Science -

Miami Dade College
Miami, FL

Skills

  • Policy administration
  • Strategic thinking skills
  • Insurance knowledge
  • Revenue Cycle Management

Languages

Spanish
Professional

Timeline

Lead Patient Access Representative

Jackson Memorial Hospital
06.2008 - 07.2020

Insurance Coordinator

National spine and Pain Center
10/19/20 - Current

High School Diploma -

Liceo De Santo Domingo

Associate of Science -

Miami Dade College
Ana Del Monte