- Road Trips
- Camping
- Outdoor Recreation
- Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Spending time with family and friends
- Taking care of my two adorable dogs
TIFFANY HAWKES
Plainville,CT
Summary
Efficient customer service professional with 10+ years of experience in call center and office environment. Adept at handling 50+calls on a daily basis while consistently resolving client issues smoothly and quickly. Seeking to apply customer service and problem-solving experience to benefit your company as a call center representative.
Overview
30
30
years of professional experience
Work History
Insurance Coordinator
Bristol Dental Associates
Bristol, Connecticut
04.2002 - Current
- Daily maintaining a productive schedule for the dentist and hygienist. Outbound calls to insurance company to verify coverage and breakdown, as well as claims and pre-authorization processing.. Accounts receivable and payable to sustain patient transactions adequately.
- Coordinated insurance verification processes to ensure timely patient eligibility and benefits confirmation.
- Managed claims submissions and follow-ups, streamlining communication with insurance providers.
- Developed patient education materials regarding insurance policies and coverage options.
- Collaborated with dental professionals to optimize treatment plans based on insurance coverage limitations.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
Front Desk Assistant
Dr. Kenneth Lefkowitz
Bloomfield, CT
10.2000 - 04.2002
- Assisted with patient intake processes, gathering medical histories and insurance information accurately.
- Managed patient appointments using dental practice management software to optimize scheduling efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
Pharmacy Clerk
Stop N Shop
Southington, CT
01.1999 - 10.2000
- Maintained inventory levels, restocking shelves to enhance product availability.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Assisted customers with inquiries, providing knowledgeable support on medications and health products.
- Collaborated with pharmacy team to streamline workflows and improve overall efficiency.
- Monitored expiration dates of products, reducing waste through proactive inventory management.
Order Entry Representative
Cheshire Direct
Cheshire, CT
01.1997 - 01.1999
- Processed high-volume orders efficiently using advanced order management systems.
- Recommended merchandise and services that would meet customer needs.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
New Business Representative
The Hartford
Southington, CT
01.1996 - 12.1997
- Developed and nurtured relationships with potential clients to drive new business opportunities.
- Managed data entry processes to ensure accuracy and compliance with company standards.
- Reviewed and verified data for inconsistencies, ensuring high-quality outputs.
- Implemented process improvements that reduced data entry time by streamlining workflows.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Education
High school or equivalent - business
Southington High School
Southington, Connecticut06.1994
Skills
- Multi-line phone systems
- Filing
- Scheduling appointments
- Time management
- Data entry
- Customer service
- Office experience
- Organizational skills
- Phone etiquette
- Computer skills
- Typing skills
- Clerical experience
- Proficient in SoftDent
- Insurance claims processing
- Insurance verification
- ICD-10 coding
- Accounts receivable
- Dental billing and coding
- Payment planning
- Microsoft office
- Accounting skills
- Policy administration
- Dental terminology proficiency
- Private insurance
- Dental insurance experience
- Attention to detail
- Organizing and prioritizing work
- Records management
- Teamwork and collaboration
- Appointment scheduling
- Patient rapport
- Prior authorization processing
- Decision-making
- Documentation skills
- Critical thinking
- Financial transactions
- Data integrity
- Active listening
- Great mathematical skills
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Teamwork skills
- Task prioritization
- Self motivation
Interests
Timeline
Insurance Coordinator
Bristol Dental Associates
04.2002 - Current
Front Desk Assistant
Dr. Kenneth Lefkowitz
10.2000 - 04.2002
Pharmacy Clerk
Stop N Shop
01.1999 - 10.2000
Order Entry Representative
Cheshire Direct
01.1997 - 01.1999
New Business Representative
The Hartford
01.1996 - 12.1997
High school or equivalent - business
Southington High School