Courtney Gonzalez
Arlington,TN
Summary
Seasoned Administrative Assistant with 20 plus years of experience in medical and dental office settings. Proficient in patient relations, scheduling, insurance verification, and financial coordination. Seeking an Admin Assistant role to leverage expertise in office management, multitasking, and customer service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Associate and Insurance Coordinator
American Family Dentistry Collierville
Collierville, TN
01.2025 - 06.2025
- Developed and implemented efficient patient scheduling processes to enhance operational flow.
- Coordinated communication between dental staff and patients, improving overall service quality.
- Managed inventory of dental supplies, ensuring availability and reducing waste.
- Trained new staff on office procedures and patient management systems for seamless integration.
- Analyzed patient feedback to identify areas for service improvement and implement changes effectively.
- Oversaw billing processes, ensuring accuracy in claims submission and resolving discrepancies promptly.
- Led efforts to streamline office operations, resulting in improved patient wait times and satisfaction rates.
- Mentored junior associates in customer service best practices, fostering a collaborative team environment.
- Engaged with customers to build business relationships.
- Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.
- Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
- Established strong partnerships with key industry stakeholders to expand business opportunities and drive company growth.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Verified work aligned with service levels agreed and client requirements.
- Enhanced customer experience using all omnichannel offerings.
Business Associate
Airline Road Dental Care
Arlington, TN
01.2024 - 05.2024
- Coordinated patient scheduling, managed appointment confirmations, cancellations, and communications, ensuring efficient office operations and patient satisfaction.
- Facilitated insurance claim processing, verified benefits, and provided patients with clear explanations of their coverage and financial responsibilities, effectively reducing claim denials and enhancing revenue collection.
- Implemented financial agreements and educated patients on treatment financing options, contributing to informed decision-making and optimizing payment workflows.
Administrative Assistant
Memphis Dermatology Clinic
Memphis, TN
10.2022 - 01.2024
- Managed patient reception and registration, ensuring accurate data entry and insurance verification, contributing to the seamless operation of a multi-physician practice.
- Facilitated financial transactions, including the collection of co-pays and balances, and maintained accurate daily financial logs for accountability.
- Coordinated patient check-out processes, handled subsequent billing adjustments, and scheduled follow-up appointments, providing comprehensive administrative support.
Patient Relations/Ar Coordinator
Bellano Dental
Memphis, TN
02.2022 - 09.2022
- Managed patient reception and check-in process, ensuring clear communication of treatment plans, including Invisalign, to facilitate informed patient decisions.
- Coordinated daily patient schedules across various providers and locations, optimizing appointment bookings and maintaining operational efficiency.
- Handled financial communications, including responding to billing inquiries, producing monthly statements, and conducting accounts receivable follow-ups for past due accounts.
Administrative Assistant
Gary T Wilson, Jr, DDS
Memphis, TN
03.2021 - 02.2022
- Managed patient reception and administrative duties, including multi-line phone operation, appointment scheduling, and maintenance of electronic medical records to ensure accuracy and completeness.
- Coordinated and communicated treatment plans, including Invisalign, enhancing patient understanding and follow-through on dental care strategies.
- Administered insurance verification, claims processing, and financial documentation, including monthly billing and collections, to support the practice's fiscal health.
Office Assistant/Insurance Coordinator
Sexton Oral Surgery
Memphis, TN
02.2013 - 01.2021
- Managed multi-line phone system, efficiently scheduling appointments and enhancing patient coordination for a dual-practitioner office.
- Conducted thorough verification of patient benefits, adeptly communicated treatment plans, and ensured accurate filing of insurance claims, appeals, and pre-determinations.
- Maintained financial integrity by posting daily procedures and charges, managing accounts receivable, and overseeing the preparation of letters of necessity.
- Supported electronic medical record upkeep, collaborated with front office staff on patient reception and data management, and facilitated office supply inventory.
911 Emergency Dispatcher
Shelby County Sheriff's Office
Memphis, TN
08.2011 - 02.2013
- Evaluated and responded to emergency and non-emergency calls with efficiency, maintaining composure in high-stress situations to ensure timely and appropriate action.
- Managed accurate data entry and record-keeping for all communications, utilizing valor computer programs and the National Crime Information Computer (NCIC) while operating multiple devices.
- Upheld professionalism and effective communication, demonstrating courtesy and tact in interactions with the public, law enforcement officers, and inter-agency colleagues.
Office Assistant/Insurance Coordinator
Sexton Oral Surgery
Memphis, TN
02.2008 - 07.2011
- Managed multi-line phone system, efficiently scheduling appointments and verifying medical and dental insurance benefits for patients.
- Facilitated patient check-ins, ensuring warm reception and accurate entry of new patient information and insurance confirmation into the practice's computer system.
- Supported electronic medical record maintenance and contributed to front office operations, including appointment confirmations and timely follow-up communication with patients and referring physicians.
Education
90 Credit Hours - Criminal Justice, Criminal Justice
University of Memphis
Memphis, TN01.2004
Skills
- Cash Handling
- Sales
- Accounts Receivable
- EMR Systems
- Medical Records
- Dental Office Experience
- Phone Etiquette
- Communication Skills
- Insurance Verification
- Medical Scheduling
- Multi-Line Phone Systems
- Medical Terminology
- Medical Billing
- Office Administration
- Computer Skills
- Patient Care
Certification
Driver's License June 2018 to June 2026
Timeline
Business Associate and Insurance Coordinator
American Family Dentistry Collierville
01.2025 - 06.2025
Business Associate
Airline Road Dental Care
01.2024 - 05.2024
Administrative Assistant
Memphis Dermatology Clinic
10.2022 - 01.2024
Patient Relations/Ar Coordinator
Bellano Dental
02.2022 - 09.2022
Administrative Assistant
Gary T Wilson, Jr, DDS
03.2021 - 02.2022
Office Assistant/Insurance Coordinator
Sexton Oral Surgery
02.2013 - 01.2021
911 Emergency Dispatcher
Shelby County Sheriff's Office
08.2011 - 02.2013
Office Assistant/Insurance Coordinator
Sexton Oral Surgery
02.2008 - 07.2011
90 Credit Hours - Criminal Justice, Criminal Justice
University of Memphis