Ana Epps
Ronkonkoma,NY
Summary
Results-oriented and highly motivated District Operations Manager with 17+ years of experience in the food service industry, seeking a Director position to leverage expertise in driving business growth, developing high-performing teams, and fostering a culture of excellence. Proven ability to manage multi-unit operations, increase sales, optimize profitability, and build strong relationships with internal and external stakeholders. Passionate about talent development and fostering a dynamic, sustainable workforce.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior District Manager
Pollo Campero USA
Dallas, TX
10.2012 - Current
- Directed 15 restaurants in the New York-New Jersey area
- Spearheaded the successful opening of 12 new restaurants, exceeding targets for staffing, sales, expenses, and EBITDA
- Managed cross-functional teams (state agencies, real estate, construction, vendors) for compliant and on-time openings
- Led onsite training of new team members and supported managers in talent development
- Reduced turnover rate to 60%-64% by implementing effective recruitment strategies and promoting from within
- Coached General Managers in optimizing profitability through margin control (labor, food costs, repairs & maintenance)
- Achieved consistent EBITDA growth (3% YoY), maintained prime cost below budget, and reduced COGS (1%-2% below budget)
- Ensured top compliance in health and sanitation standards while fostering high-performing and motivated teams
- Held total P&L accountability, overseeing daily operations and financials to meet sales and expense targets
- Maintained excellent customer service, safety, cleanliness, organization, food quality, and ambiance across all restaurants
- Led product knowledge and customer service training programs, managing rollouts and initiatives.
Area Manager
Pollo Campero of NY, LLC
11.2008 - 10.2012
- Supervised restaurants in New York Area, Long Island, and Corona Queens
- Managed all aspects of operations including marketing, financial performance, and business development strategies
- Supported General Managers in achieving key company goals (team building, training, restaurant standards, financial targets)
- Transformed underperforming restaurants into top performers by increasing sales, optimizing expenses, and achieving EBITDA targets
- Led sales growth initiatives (community involvement, operational improvements, catering channel launch) generating significant revenue increases ($350,000 Y1, $700,000 Y2).
Operations Manager
Orders in Seconds Inc
Hicksville, NY
05.2005 - 11.2008
- Managed 2 locations with a staff of 15-17, overseeing scheduling, monitoring activities, and setting operational standards
- Controlled multiple CICS regions, providing user support through problem determination and resolution
- Provided leadership and guidance to operations and cross-functional teams, setting objectives, ensuring standard procedures, and troubleshooting complex issues
- Responded to client requests and addressed issues beyond standard operating procedures
- Supported staff and clients by resolving operational problems
- Scheduled online staff training, ensuring efficient scheduling
- Conducted regular phone consultations with staff and clients to address concerns
- Prepared daily activity documentation at all locations, identifying trends and potential future issues.
Education
Bilingual Elementary Education -
CCNY
Skills
- Multi-Unit Management
- Leadership & Team Development
- Sales Growth & Revenue Increase
- Customer Service & Relations
- Operational Efficiency & Excellence
- Financial Management & Budgeting
- Time Management & Prioritization
- Communication & Collaboration
- Problem-Solving & Crisis Management
- Strategic Planning & Execution
- Team Management, Talent Development & Succession Planning
- Performance Management & Coaching
- Process Improvement & Implementation
- Data Analysis & Performance Metrics
- Market Knowledge & Competitive Analysis
- Change Management & Adaptability
- Employee & Customer Engagement & Retention
- Inventory Management & Control
- Quality Control & Assurance
- Vendor Management & Partnerships
- Technology & Systems Integration (List key systems)
- Compliance & Risk Management
- Forecasting & Planning
- Profitability Optimization
- P&L Management
Certification
- Nassau County Health Department Food Handlers Certificate
- Suffolk County Health Department Food Handler Certificate
Languages
- English (fluent)
- Spanish (fluent)
Awards
- CMI Values Award: Excellence, 2010
- Office of Executive Citation, Nassau County Commendation 2022
- Office of Executive Citation, Nassau County Commendation 2016
- District -Best Same Stores sales, 2021- 2023
- District- Quality Assurance leader, 2021- 2023
- District- Top Customer Experience score, 2020- 2023
Timeline
Senior District Manager
Pollo Campero USA
10.2012 - Current
Area Manager
Pollo Campero of NY, LLC
11.2008 - 10.2012
Operations Manager
Orders in Seconds Inc
05.2005 - 11.2008
Bilingual Elementary Education -
CCNY
- Nassau County Health Department Food Handlers Certificate
- Suffolk County Health Department Food Handler Certificate
Similar Profiles
Leonel Cruz GuidoLeonel Cruz Guido
Senior Operational Specialist at Pollo Campero USA - (Start Up)Senior Operational Specialist at Pollo Campero USA - (Start Up)
Jose Victor MironJose Victor Miron
Mid-Sr. Procurement & Supply Chain Analyst at Pollo Campero USA - Corporación Multi-InversionesMid-Sr. Procurement & Supply Chain Analyst at Pollo Campero USA - Corporación Multi-Inversiones
Marcos Hurtado CastilloMarcos Hurtado Castillo
Cashier Assistant & Order Expeditor at Pollo CamperoCashier Assistant & Order Expeditor at Pollo Campero