Ana Estrela-Sweet
Springhill,FL
Summary
Capable Medical Secretary adept at handling all medical administrative needs for busy Pediatric practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Highly organized Medical Secretary knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Medical Secretary
UF Health Pediatrics
03.2020 - 09.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for 6-physician Pediatric medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Secretary
Ocala Pediatrics
03.2004 - 03.2020
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Coordinated continuing education sessions for physicians, tracking attendance records, and reporting credits as needed for license renewals.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for 6-physicians in pediatric medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for 6-physician pediatric medical facility, scheduling appointments, and handling patient inquiries.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Greater New Bedford Regional Voke Tech High School
New Bedford, MA06.1990
Skills
- Customer Service
- Electronic Recordkeeping
- Insurance Verification
- Payment Collection
- Medical Terminology
- Telephone Customer Support
- Strong Organizational Skills
- Professional Telephone Etiquette
- Adaptable to Change
- HIPAA Compliance Understanding
- Empathy and Compassion
- Patient Confidentiality Adherence
- Medical Records Management
- Teamwork and Collaboration
- Appointment Coordination Abilities
- Data Entry Accuracy
- Medical Coding Basics
- Patient Scheduling Proficiency
- Problem Solving Aptitude
- Customer Service Excellence
- Multitasking Capabilities
- Epic Systems
- Medical Records Verification
- Medical Records Maintenance
- Computer Proficiency
- CPT Coding
- Appointment Setting
Languages
Portuguese
Native or Bilingual
Timeline
Medical Secretary
UF Health Pediatrics
03.2020 - 09.2023
Medical Secretary
Ocala Pediatrics
03.2004 - 03.2020
High School Diploma -
Greater New Bedford Regional Voke Tech High School
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