Summary
Overview
Work History
Education
Skills
Leadership And Skills
Timeline
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Shannon Richards

Summary

To leverage my extensive leadership and nursing expertise to drive the success of a proactive and efficient nursing team, utilizing advanced time management, positive reinforcement, and goal-setting strategies to enhance patient care and team performance.

Accomplished nursing leader with expertise in diverse healthcare settings, advancing from Home Health Aide to Clinical Operations Director. Demonstrated expertise in managing high-volume practices, optimizing operations, and cultivating a motivated and engaged team. Skilled in fostering client relationships, ensuring high-quality care delivery, and implementing effective solutions to meet organizational goals.

Overview

22
22
years of professional experience

Work History

Clinical Operations Director, RN

My Health Onsite
01.2019 - 01.2024
  • Oversaw clinical operations for six employee health centers, managing a team of sixty-five professionals, including providers and ancillary staff, to ensure exceptional health care delivery
  • Provided human resource oversight for all health centers
  • Supervised offsite health fair events and initiatives
  • Developed and managed wellness incentive programs
  • Conducted annual performance reviews and quarterly check-ins with all staff
  • Provided strategic leadership and mentorship, fostering a collaborative and high-performance work environment
  • Developed and maintained client relationships, tailoring solutions to meet specific needs and expectations

RN Supervisor

UF Health Pediatrics
01.2018 - 01.2019
  • Led a team of fifteen nurses across pediatric specialties, ensuring optimal care delivery in areas like Genetics, ADHD, and Diabetes, with a focus on improving patient outcomes and reducing appointment wait times
  • Coordinated daily clinical operations, optimizing staffing and resource allocation to meet patient demands
  • Conducted clinical assessments, directed patient care in an ambulatory setting, and ensured compliance with regulatory standards

RN Supervisor

Gainesville Internal Medicine Physicians
01.2009 - 01.2018
  • Directed a team of fifteen nurses in a high-volume internal medicine practice, optimizing scheduling and resource allocation to serve 2,500-3,000 patients per month, consistently meeting patient care targets
  • Managed nursing schedules, inventory of clinical and vaccine supplies, and provided triage and patient care support

RN Circulatory Nurse

North Florida Regional Medical Center
01.2009 - 01.2010
  • Ensured the readiness of operating room equipment and positioning aids and supported the surgical team throughout procedures
  • Conducted pre-operative patient interviews to ensure optimal preparation and care

Licensed Practical Nurse

Gainesville Internal Medicine Physicians
01.2002 - 01.2009
  • Delivered comprehensive patient care and triage in a busy internal medicine practice
  • Facilitated effective physician-patient communication and managed various aspects of patient healthcare

Education

Associate of Science - Nursing

Florida Gateway College
01.2009

Practical Nursing Diploma -

Florida Gateway College
01.2002

Skills

  • Clinical Leadership
  • Patient Care & Triage
  • Communication & Team Management
  • Technology & EMR
  • Audit preparation
  • Clinical education
  • HIPAA
  • Quality improvement
  • Employee performance evaluations
  • Patient relations
  • Patient relationship management
  • Performance improvement
  • Customer service
  • Problem-solving

Leadership And Skills

  • Clinical Leadership: Proven leadership in managing clinical teams, optimizing operations, and improving patient care.
  • Patient Care & Triage: Expertise in assessing and delivering high-quality patient care across multiple specialties.
  • Communication & Team Management: Strong communicator, dedicated to fostering collaboration and morale within teams.
  • Technology & EMR: Experienced with EMR systems (EPIC, ECW, Meditech) and operational management tools.

Timeline

Clinical Operations Director, RN

My Health Onsite
01.2019 - 01.2024

RN Supervisor

UF Health Pediatrics
01.2018 - 01.2019

RN Supervisor

Gainesville Internal Medicine Physicians
01.2009 - 01.2018

RN Circulatory Nurse

North Florida Regional Medical Center
01.2009 - 01.2010

Licensed Practical Nurse

Gainesville Internal Medicine Physicians
01.2002 - 01.2009

Practical Nursing Diploma -

Florida Gateway College

Associate of Science - Nursing

Florida Gateway College

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Shannon Richards