Ana Feliciano-Chase
Virginia Beach,VA
Summary
Dynamic and engaging server with proven expertise in providing exceptional customer service at Good Times Bar and Grill and several other restaurants in Orlando, Florida. Skilled in memorizing daily specials and supporting team members, ensuring seamless service delivery. Excelled in maintaining accurate transaction records and fostering a welcoming atmosphere, contributing to a significant increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Good Times Bar and Grill
Orland, Florida
08.2024 - 12.2025
- Processed payments accurately using cash registers or POS systems.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server/Bottle Server
Ember Night Club
Orlando, Florida
01.2023 - 07.2025
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and confirmed complete orders.
- Provided excellent customer service to ensure satisfaction.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Restocked liquor bottles behind the bar as needed throughout shift.
- Communicated clearly with bartenders regarding customer needs or requests in order to provide seamless service experience for guests.
- Stocked glasses, bottles, ice buckets, garnishes, mixers, napkins, straws as needed.
Server
Twin Peaks Restaurants
Orlando, Florida
08.2023 - 07.2024
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Bachelor of Arts - Fine Arts Major Graphic Design Minor
Norfolk State University
Norfolk, VA05-2016
Skills
- Table resetting
- Hostess support
- Team member support
- Daily specials memorization
- Food inspection
- Order delivery practices
Affiliations
- Run a business servicing as a nail technician independently, and a tattoo artist in the shop in Virginia Beach.
- Well-equipped with good customer service and a great communicator for walk-ins and new potential customers.
Timeline
Server
Good Times Bar and Grill
08.2024 - 12.2025
Server
Twin Peaks Restaurants
08.2023 - 07.2024
Server/Bottle Server
Ember Night Club
01.2023 - 07.2025
Bachelor of Arts - Fine Arts Major Graphic Design Minor
Norfolk State University
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