Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
BusinessAnalyst
Ana Fernandez

Ana Fernandez

New York

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

15
15
years of professional experience
4
4
Certification

Work History

Owner

MANAGERIAL
11.2022 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Esthetician

Business
12.2017 - 12.2021
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Welcomed clients arriving for appointments.

Executive Director

Bussines
12.2008 - 12.2016
  • Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
  • Increased organizational efficiency by streamlining processes and implementing new systems.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.

Education

Bachelor - English Literature, Computer And History

Georgian American School Progress
D. Agmashenebeli Av
06.2008

Skills

  • Business Management
  • Budget Administration
  • Team Oversight
  • Staff Hiring
  • Administrative Oversight
  • Financial Management
  • Project Management
  • Small Business Operations
  • Product Branding
  • Business Marketing
  • Relationship Building
  • Business Development
  • Strategic Planning
  • Financial Planning

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Certification

05.14.2006

12th International Conference of Georgian,British and American Cultural Studies Organized by the English Studies Department of Akaki Tsereteli State University and won 3rd Prize.Georgia,Kutaisi


12.08.2008

Has completed a two months course in International Accounting Standards and Taxation

Accounting Training Center "LTD".Georgia,Tbilisi


04.18.2008

Has completed Windows,Microsoft Word,Microsoft Excel, Microsoft PowerPoint, Microsoft Excel courses.

Computer center school .Georgia,Kutaisi


04.19.2011

Ana Fernandez has been awarded Pass (Grade A ) in English Language.The above Grade is awarded on the candidate's meetind CAC Lnaguage studying centre assessment criteria in the folowwing areas:Speaking.Reading,Writing,Listening,Grammar,Pronunciation,Participation.

CAC -Caucasus Academic Centre Kutaisi Branch/ Georgian- American School "Progress"


07.05.2015

Center of European and Oriental Languages

COEL

Has successfully attended the workshop

Lesson Planning and Its Components

Accredited Trainers of British Council and Ministry of Education and Science/The Academic advisors of CEOL training programs


03.13.2013

Certificate in Teaching English as a Foreign Languages (TEFL)Teaching English to Speakers Of Other languages (TESOL)

Have successfully completed 20-Hour TESOL Professional Course





Timeline

Owner

MANAGERIAL
11.2022 - Current

Esthetician

Business
12.2017 - 12.2021

Executive Director

Bussines
12.2008 - 12.2016

Bachelor - English Literature, Computer And History

Georgian American School Progress

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Ana Fernandez