Ana Flores
Shirley,USA
Summary
A counseling professional with proven capability to support and guide residents through daily challenges and personal development. Known for fostering safe and supportive environment while effectively managing conflict and ensuring residents' well-being. Team-oriented, adaptable, and committed to achieving positive outcomes through collaboration and responsive care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential Counselor I
Open Sky Community Services
Worcester, MA
10.2015 - Current
- Assist in developing individualized service plans and play a lead role in the daily implementation of plans
- Implement all procedures that ensure the health, safety, and well-being of individuals and general cleanliness and safety of the physical site
- Assist individuals to access and/or provide transportations to their workplace and appointments
- Review and complete all required documentation
- Specialized responsibilities as needed, including personal care and/or lifting
- Prepare well-balanced meals for individuals, administer medications, and conduct group activities
- Use of Microsoft Office 365 suite
- Great verbal and written communication skills in a team setting
Assistant Manager
Cumberland Farms
Lancaster, MA
04.2010 - 03.2013
- Responsible for effectively training and leading a highly engaged team
- Create a dynamic, customer-centric environment by engaging with customers and team members
- Promote collaboration amongst team members and cultivate a positive work environment
- Oversee day-to-day operations of the store
- Management of store promotions, stock levels, shrink, and inventory controls to maximize sales and profits
- Management of financials and reporting
Inspector/Packer/Group Leader
Nypro Inc.
Clinton, MA
01.2008 - 09.2009
- Maintain orderly work area by cleaning area and machines as needed
- Perform basic quality auditing, testing, inspection of parts produced to conform to standards using microscope
- Maintain necessary documentation
- Handling and packaging small parts in a clean room environment
- Comply and follow all procedures within the company security policy
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
- Ensure line personnel are thoroughly trained, certified, and are performing their assigned functions
- Coordinate with Manufacturing Supervisor and organize line workload and staffing depending on product priority
Education
High school diploma -
Nashoba Regional High School
Bolton, MA06.2005
Skills
- Documentation review
- Computer literacy
- Microsoft Word
- Hand tools
- Microsoft Outlook
- Quality Assurance
- Quality Inspection
- Driving
- Medication Administration
- Case management
- Quality Audits
- Computer skills
- Assembly
- Store Management Experience
- Quality Management
- Time management
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- SOLVE (Strategies of Limiting Violent Episodes)
- MAP (Medication Administration Program)
Languages
English - Expert
Timeline
Residential Counselor I
Open Sky Community Services
10.2015 - Current
Assistant Manager
Cumberland Farms
04.2010 - 03.2013
Inspector/Packer/Group Leader
Nypro Inc.
01.2008 - 09.2009
High school diploma -
Nashoba Regional High School