Brianna Jacobs
Newark,NJ
Summary
Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges navigating social community challenges.
Overview
5
5
years of professional experience
Work History
Residential Counselor
Bonnie Brae
08.2024 - Current
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
Intern
NJ Reentry Corporation
01.2024 - 05.2024
- Enhanced client satisfaction by providing thorough legal research and drafting comprehensive memos
- Managed case files efficiently, ensuring easy accessibility for case management when needed
- Collaborated with cross-functional teams on corporate projects, streamlining communication between departments
- Participated in client meetings to develop a thorough understanding of their needs and goals while offering relevant insights based on prior experiences
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases
Youth Counselor/ Life Guard
The Boys & Girls Clubs of Newark
06.2023 - 08.2023
- Boosted youth engagement by incorporating experiential learning and interactive activities into curriculum
- Developed strong relationships with youth, fostering a supportive environment that encouraged personal growth and goal achievement
- Enhanced program effectiveness by regularly assessing and adapting strategies based on participant feedback and needs
- Collaborated with fellow staff members to design comprehensive programs addressing the diverse needs of participating youths
- Implemented tutoring sessions tailored to individual academic needs, resulting in improved grades for participating students
- Kept case files updated, accurate and aligned with requirements
Security Guard
Pro Cops Security
01.2022 - 04.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Customer Service Representative
AMC Theatres
11.2019 - 02.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
- Streamlined the checkout process for faster service and improved customer experience
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
- Met customer service goals and exceeded customer expectations
- Maintained accurate records of customer transactions for reporting purposes
- Conducted inventory counts by adding each item in stock and documenting in computer system
Security Guard
Gateway Group One Security
05.2021 - 01.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times
- Conducted pre-employment background checks on prospective hires as part of the organization's commitment to maintaining a secure workforce environment
- Conducted regular patrols of key areas to spot and control security concerns
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Production Worker
Food Products Supplier
04.2020 - 01.2021
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy
- Maintained a clean and organized work environment, promoting safety and productivity
- Increased accuracy of packed items by diligently following packing lists and verifying product information
- Ensured timely completion of orders through effective time management and multitasking skills
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures
Education
Criminal Justice -
Saint Peter's University
Jersey City, NJ05.2024
High school or equivalent -
Malcolm X Shabazz High
Newark, NJ06.2019
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Documentation review
- Guest services
- Trauma informed
- Microsoft word
- Experience with children
- Organizational skills
Timeline
Residential Counselor
Bonnie Brae
08.2024 - Current
Intern
NJ Reentry Corporation
01.2024 - 05.2024
Youth Counselor/ Life Guard
The Boys & Girls Clubs of Newark
06.2023 - 08.2023
Security Guard
Pro Cops Security
01.2022 - 04.2022
Security Guard
Gateway Group One Security
05.2021 - 01.2022
Production Worker
Food Products Supplier
04.2020 - 01.2021
Customer Service Representative
AMC Theatres
11.2019 - 02.2022
High school or equivalent -
Malcolm X Shabazz High
Criminal Justice -
Saint Peter's University
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