Ana Folgar
West Palm Beach,FL
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 3 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
2
2
years of professional experience
Work History
Independent Insurance Adjuster Auto Total Loss
Statefarm Insurance
02.2023 - 11.2023
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Investigating , evaluating , negotiating and settling auto claims in an assigned area including verification of coverage , legal liability and extent of damage to persons and property , which may require contact by telephone and correspondence.
- Managed 50 calls per day, labeled 20 pieces of mail per day , and 18+ auto total loss settlements per week.
- Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
Independent Insurance CAT & Supplement Adjuster
Progressive
09.2022 - 02.2023
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Managed a large caseload of 90 claims, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line
- Analyzed subcontractor estimates for completeness and accuracy, ensuring alignment with project requirements and budgets.
- Used Xactimate software to create estimates for the insured and contractor to be able to view cost and material data for accurate up to date information on material and labor cost.
Commercial Insurance Adjuster
AllState
04.2022 - 08.2022
- Negotiated fair settlements with isured by effectively communicating the basis for decisions and collaborating on agreeable terms.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Independent Insurance CAT Adjuster
Statefarm Insurance
08.2021 - 01.2022
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs to support claim resolutions.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently.
- Preformed 4 Property inspections per day and wrote 4 estimates a day
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Education
Insurance
Polk State College
Winter Haven, FL06.2020
High School Diploma -
Blanche Ely High School
Pompano Beach, FL05.2020
Skills
Active Listening
Critical Thinking
Claims Investigation
Customer Service
Problem Solving
Organizational Skills
Decision Making
Bilingual
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Independent Insurance Adjuster Auto Total Loss
Statefarm Insurance
02.2023 - 11.2023
Independent Insurance CAT & Supplement Adjuster
Progressive
09.2022 - 02.2023
Commercial Insurance Adjuster
AllState
04.2022 - 08.2022
Independent Insurance CAT Adjuster
Statefarm Insurance
08.2021 - 01.2022
Insurance
Polk State College
High School Diploma -
Blanche Ely High School