ANA FRIAS
AVONDALE,US
Summary
Experienced Front Office Assistant with over 3 years dedicated to creating efficient patient experiences. Expertise in patient record management, cash handling, and proficient use of Microsoft Office and medical software to maintain data integrity. Strong organizational and communication skills promote a collaborative atmosphere for patients and team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Adelante Healthcare, Inc.
Goodyear, AZ
11.2021 - Current
- Responsible for creating a caring and receptive patient environment and an effective, efficient, and productive check-in and check-out process. Be responsive to patient’s needs via telephone or in person.
- Greets all patients and visitors. Assist patients and visitors with questions, directing them to the appropriate person.
- Maintains a list of all department patients, monitors patient flow and assures all patient records and documents are correctly and accurately completed and filed.
- Obtain patient registration information and enter it into the computer system.
- Fostered a welcoming atmosphere for patients, enhancing their experience and ensuring a compassionate approach to care.
- Monitored and maintained accurate patient records, contributing to improved data integrity and compliance.
Early Childhood Paraprofessional
Littleton Elementary School District
Avondale, AZ
09.2014 - 11.2021
- Participate in parent-teacher conferences regarding students’ progress or problems.
- Supervise students in classrooms, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help student’s master assignments and to reinforce learning concepts presented by the teacher.
- Supervised diverse student groups during various activities, ensuring safety and promoting positive behavior, leading to a more focused learning atmosphere.
- Collaborated with teachers to identify student needs, implementing tailored tutoring sessions that resulted in improved comprehension and retention of key concepts.
Seasonal Cashier
COACH
Glendale, AZ
10.2018 - 01.2019
- Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment.
- Delivering product purchases to the customer appropriately.
- Creating a lasting impression by thanking the customer and giving them a reason to return.
- Representing Coach brand appropriately (dress, appearance, demeanor).
- Streamlined cash wrap processes, enhancing transaction efficiency and contributing to increased customer satisfaction.
Health Information Tech I
Maricopa Integrated Health System
Phoenix, AZ
07.2013 - 08.2014
- Collected, retrieved and received protected health information from various resources (incoming mail, fax, patient care units and ancillary departments.
- Entered patient information in database systems; through data entry and scanning. Enters birth certificate data into the Arizona State Electronic Birth Certificate system.
- Processed medical records from the electronic system and/or paper files within time frame defined by MIHS policy.
- Maintained daily/weekly/monthly productivity reports and quality statistics as required. Demonstrated strong attention to detail and teamwork, contributing to a collaborative environment that prioritized patient care and information accuracy.
Education
Associate in Arts (AA) - Elementary Education Studies
Rio Salado College
Tempe, AZ07.2020
High School Diploma - undefined
Westview High School
Avondale, AZ05.2003
Skills
- Data Entry (Skillful), Microsoft Office (Experienced), Organizational Skills (Expert), Outlook (Expert), Document Management, Early Childhood Education, Customer Service, Medical Records, Cash Handling, Communication Skills
Certification
- First Aid Certification
- CPR Certification
LANGUAGES
English (Native), Spanish (Proficient).
Timeline
Front Office Assistant
Adelante Healthcare, Inc.
11.2021 - Current
Seasonal Cashier
COACH
10.2018 - 01.2019
Early Childhood Paraprofessional
Littleton Elementary School District
09.2014 - 11.2021
Health Information Tech I
Maricopa Integrated Health System
07.2013 - 08.2014
Associate in Arts (AA) - Elementary Education Studies
Rio Salado College
High School Diploma - undefined
Westview High School