Kaylee Todd
Avondale,AZ
Summary
Offering excellent interpersonal skills and passion for helping customers. Brings ability to quickly learn and understand sales techniques and customer service best practices. Ready to use and develop communication and problem-solving skills in Customer Service Sales Specialist role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Community Bridges, Inc.
Phoenix, AZ
02.2023 - Current
- As a Navigator II/case manager I am responsible for finding housing, transport, housing voucher applications and much more. I am on a high medical team, I coordinate with hospitals, hospice, post acute ect. I ensure clients receive proper care as well as educate clients on many different aspects of life. A big part of my job is knowing community resources and sharing with those in need. I am a BHT and peer certified.
- Provide life skills
- Share experience, strength and hope
- Company vehicle protocols
- Peer support
- Housing/re housing
Customer Service Specialist/team captain
Specialized Loan Servicing LLC
Tempe, AZ
02.2022 - 12.2022
- My job duties include problem solving, helping customers navigate our website, take/schedule payments, find payment issues and submit cash corrections or refunds. Submit for recast, amortization schedules, Going over and explaining billing/fees. I started on switchboard/transfers, became cc1 agent in November. Then I was promoted to team captain in Nov as well. Those duties included being able to wave fees and being most knowledgeable to help team with questions in team chat.
- Assisted customers with a warm and professional attitude
- Managed client records
- Provided policy and service information
- Resolved customer information and complaints
- Responsible for cashier duties
Merchandise Handler/Packer
Gap Inc.
Phoenix, AZ
09.2021 - 01.2022
- Pick orders at fast pace as well as pack orders.
Peer Support
A Better Today Recovery Services
10.2017 - 08.2020
- Patient supervision and daily interaction, transporting patients to and from group/appointments in 15 passenger van, shift reports and proper documentation of incident reports, assist independent living clients with seeking employment and developing job searching skills, assisting patients with developing domestic skills and self-empowerment.
Customer Service Representative (CSR)
TurnKey Solutions
Phoenix, AZ
05.2016 - 10.2017
- I took daily reports of calls taken as a unit, reporting to upper management for call volume and spikes, handling issues with accounts, escalations to management, data entry, out-bound collections for past due accounts.
Education
High school or equivalent - undefined
Skills
- Streamlined data entry processes, ensuring timely and reliable information management for four years
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Executed professional phone etiquette practices to ensure clarity and professionalism during all calls
- Troubleshooting (4 years)
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Microsoft Office (4 years)
- Driving
- Organizational skills
- Cash register
- Senior care
- Microsoft Word
- Dog handling
- Cash Handling
- Behavioral health
- Computer Literacy (4 years)
- Time management
- Typing
- Inpatient
- Microsoft Excel
- Computer skills
- Managed customer interactions, ensuring timely responses and fostering positive relationships
- Patient observation
- Cash handling
- Supervising experience
- English
- Case management
- Risk Assessment (2 years)
- Hospitality
- Animal handling
- Pet grooming
Certification
- Level 1 fingerprint clearance card February 2024 to Present
- Certified Behavioral Health Technician July 2023 to Present
- Certified Recovery Specialist March 2023 to Present
- Certified peer support specialist (CPSS)
- Driver's License October 2023 to September 2039
- License expires 9/6/2056
- First Aid Certification February 2023 to February 2025
- CPR Certification February 2023 to February 2025
Timeline
Case Manager
Community Bridges, Inc.
02.2023 - Current
Customer Service Specialist/team captain
Specialized Loan Servicing LLC
02.2022 - 12.2022
Merchandise Handler/Packer
Gap Inc.
09.2021 - 01.2022
Peer Support
A Better Today Recovery Services
10.2017 - 08.2020
Customer Service Representative (CSR)
TurnKey Solutions
05.2016 - 10.2017