Ana A Ganga
Jamaica,NY
Summary
Seeking a challenging career in the logistics & transportation industry that will utilize my educational background combined with my current work experience. Experienced customer service professional bringing 17 years of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. Knowledgeable about regulations and standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Logistics Coordinator
TWM Transport, LLC
Jamaica, NY
01.2021 - 09.2023
- Coordinating with private clients on shipping & handling their wine collection moves from origin to destination
- Coordinating with local vendors, LTL carriers, and Freight brokers, requesting, negotiating rates for logistics of moves
- Providing customer service and clear communication with clients and vendors regarding shipment status.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Developed strategies to optimize utilization of available resources
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
- Analyzed customer requirements and provided customized logistics solutions
- Created reports to provide insights into logistics operations and performance
Logistics & Air Imports Coordinator
WORLDWIDE CARGO SERVICES
Valley Stream, NY
01.2010 - 01.2021
- Coordinate and book air domestic shipments within the U.S. with various air freight carriers for both known and unknown shippers by utilizing passenger and or freight aircraft
- Originate and prepare the following documentation with shippers Letter of Instruction (SLI): Master AWB, House AWB, Shipping Labels, Certificate of Origin, and other related Import documentation
- Ensure that the current buying and selling rates are set up for every Import and Domestic shipment handled before making necessary bookings and assist customers with their calculation of weight, volume, dimensions, inland cartage, and freight charges
- Maintain daily correspondence with customers, warehouses, trucking companies, and overseas agents
- Prepare and send out pre-alert documentation to agents for every shipment
- Invoicing, distributing documents as necessary, closing files and handling other duties assigned by the department head
- For every air import shipment submit for clearance in a timely manner
- Notifying customers of any delays to their shipments including hold by customs
- Domestics Responsibilities
- Negotiate and obtain rates from trucking companies for ( FCL, FTL & LTL) moves. Prepare and present rate and service proposals to customers
- Proactively notify customers of ANY delays regarding the arrival or delivery of their cargo
- Prepare BOL, and Pick up orders
- Follow up with customers, supplies, warehouses, and agents on a daily basis to ensure everyone receives the necessary information and or documents regarding each shipment.
- Obtained quotes from several shipping companies and selected a new organization, resulting in cost savings.
- Responded to customs, customer, and internal requests and notices about classification, duty rates, and documentation requirements to support import regulations
- Coordinated shipments of product from country of origin to final destination by both air and land transport
- Coordinated and negotiated contracts to facilitate freight movements
- Developed tracking reports, which alleviated customer calls and boosted time savings
Domestic Logistics Coordinator
Around the Clock Transportation
Hollis, NY
01.2006 - 01.2010
- Maintain daily correspondence with customers, warehouses, trucking companies
- Follow up with customers, supplies, warehouses, and agents on a daily basis to ensure everyone receives the necessary information and or documents regarding each shipment
- Coordinate and obtain rates from inland carriers for (LTL & FTL) moves
- Create customer’s invoice
- (via Quick books)
- Prepare payment to all vendors (via Quick books)
- Developed strategies to optimize the utilization of available resources
- Created and managed budgets related to logistics and transportation
Package Handler
UPS
Maspeth, NY
10.2023 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments
- Sorting and handling of packages 1-65lbs.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Removed jams and unblocked conveyor system to maintain flow of goods.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH2023
Social Media Marketing Certification -
HubSpot Academy
2021
Skills
- Workload Delegation
- Transportation and Logistics Coordination
- Critical Thinking
- Determining Metrics
- International Shipments
- Shipment Coordination
- Creative Solutions
- Customer Service
- Shipping Documentation
- Trucking Dispatching
- Freight Transportation
Timeline
Package Handler
UPS
10.2023 - 10.2023
Logistics Coordinator
TWM Transport, LLC
01.2021 - 09.2023
Logistics & Air Imports Coordinator
WORLDWIDE CARGO SERVICES
01.2010 - 01.2021
Domestic Logistics Coordinator
Around the Clock Transportation
01.2006 - 01.2010
Bachelor of Science - Business Administration
Southern New Hampshire University
Social Media Marketing Certification -
HubSpot Academy