Ana Garcia
San Antonio ,TX
Summary
Dynamic Department Manager at McDonald’s with a proven track record in optimizing inventory management and enhancing customer satisfaction. Skilled in staff development and training, I successfully implemented cross-training initiatives, fostering a versatile team. Committed to strategic planning and effective communication, I drive results while maintaining a positive work environment.
Overview
4
4
years of professional experience
Work History
Department Manager
McDonald’s
San Antonio, TX
05.2021 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Education
Bachelor -
Gladys Porter ECHS
Brownsville,TX06.2022
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Flexible schedule
- Coaching and mentoring
- Sales reporting
- Relationship building and management
- Employee scheduling
- Product restocking
- Employee management
- Staff hiring and retention
- Recruiting and hiring
- Strategies and goals
- Emergency response
- Rules and regulations
- Strategic planning
- Policy development
- POS software
- Supervisor
- Department leadership
- Employee engagement
- Supply and inventory management
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
McDonald’s
05.2021 - Current
Bachelor -
Gladys Porter ECHS