Ana Gomez
Tatum,TX
Summary
Hardworking employee and reliable professional with great customer service, background in financial transactions, known for high productivity and efficient task completion. Specialized skills in cash handling.
Known for giving customers a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Teller Supervisor
Texas Bank
Tatum, 75691
05.2021 - Current
- Supervise daily operations of teller staff, ensuring compliance with bank policies and enhancing service delivery.
- Train new tellers on customer service standards and operational procedures.
- Manag cash handling processes, resolving discrepancies to maintain accuracy and trust in financial operations.
- Provide daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Oversee cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Coordinate staff schedules to ensure adequate coverage during peak hours.
- Conduct regular audits of teller drawers, ATMs, coin machines, TCRs, and bank vault to uphold regulatory compliance and operational integrity.
- Receive mortgage and other loan payments, verifying payment dates and amounts due.
- Assist customers with account inquiries and provided effective solutions.
- Facilitate communication between management and teller staff for smooth operations.
- Guide customers in using online banking services and mobile applications.
Relationship Banker I
Vera Bank
Tatum, TX
06.2020 - 05.2021
- Cultivated strong customer relationships through personalized banking solutions.
- Assisted clients in identifying financial needs and recommending appropriate products.
- Processed transactions efficiently while ensuring compliance with banking regulations.
- Resolved customer inquiries promptly, ensuring a positive banking experience.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Assisted customer with inquiries regarding their account balances, transactions, fees, interest rates.
- Conducted regular follow-ups with customers to maintain relationships and update financial plans as needed.
Teller- part time
Texas Bank
Tatum, TX
04.2018 - 06.2020
- Provided exceptional customer service and addressed inquiries promptly.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Managed cash drawer and balanced daily transactions to ensure accurate financial reporting.
- Resolved transaction discrepancies with meticulous attention to detail, maintaining customer trust.
- Answered customer inquiries regarding bank products and services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Directed specific questions to appropriate branch personnel.
- Processed domestic and international wire transfers, facilitating timely and secure customer transactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Education
Kilgore College GED
Kilgore, TXSkills
Dedicated Customer Service Professional with expertise in financial transactions and cash handling Delivering high productivity and efficient task completion while ensuring positive and memorable experiences
Timeline
Teller Supervisor
Texas Bank
05.2021 - Current
Relationship Banker I
Vera Bank
06.2020 - 05.2021
Teller- part time
Texas Bank
04.2018 - 06.2020
Kilgore College GED