Summary
Overview
Work History
Education
Skills
Timeline
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Ana Gonzalez

Independence,MO

Summary

With my experience from both Lowe's and NASB, I have exceptional customer service skills and cash handling skills. With my experience with NASB, I can solve problems by myself without assistance, and I pay attention to detail in order to avoid errors. I am able to easily adapt to a fast-paced work environment and high-stress situations from my experience working at the bank during rush hour. With my experience at both Lowe's and NASB, I am able to cross-sell products to get customers everything they need, while also building rapport with the customer.

Overview

3
3
years of professional experience

Work History

Universal Banker

NASB
Grandview, MO
05.2024 - Current
  • Able to process transactions quickly, efficiently, and correctly.
  • Follows compliance regulations when doing any transaction or account maintenance.
  • Able to open checking, savings, and CDs efficiently.
  • I am aware of my surroundings and make sure to report any suspicious activity from customers.
  • Can do account maintenance with little to no difficulty.
  • can process deposits, withdrawals, wires, cashier's checks, and cashing transit checks,
  • Will print statements, over-the-counter checks, and customer balances.
  • Very well-versed in all account types, and can tell customers about all products confidently and enthusiastically.
  • Reply to emails and answer phone calls promptly.

Sales Associate

Lowes Home Improvment
Independence, MO
06.2022 - 05.2024
  • Cashiering, processing transactions, and handling money.
  • Down stocking, stocking shelves, and unloading freight onto the sales floor.
  • Helping customers find the products they need, and cross-selling additional products they need.
  • Creating details and leads, building custom orders for customers, and keeping close attention to detail to prevent errors.
  • Setting up displays according to plan, and building displays to grab customers' attention.
  • Was certified using power equipment, such as a drivable PSL and forklift.

Education

High School Diploma -

Fort Osage High School
Independence, MO
05-2021

Skills

  • Payment processing
  • Wire transfers
  • Check processing
  • Financial product sales
  • Cash handling proficiency
  • Banking software navigation
  • Document preparation
  • Transaction processing
  • Loan processing
  • Deposit processing
  • Electronic funds transfer

Timeline

Universal Banker

NASB
05.2024 - Current

Sales Associate

Lowes Home Improvment
06.2022 - 05.2024

High School Diploma -

Fort Osage High School

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