Ana Gonzalez
Orange ,CA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
12
12
years of professional experience
Work History
Bartender
The Copper Door
Santa Ana, CA
09.2021 - Current
- Prepared and poured alcoholic beverages while maintaining consistency and quality standards
- Operated the cash register and accurately processed customer payments
- Facilitated bottle service operations by managing order tickets
- Ensured compliance with all alcohol laws and regulations
- Create cocktails per customers request
Accounts Receivable Specialist
Alliant Insurance Service Inc
02.2020 - 04.2022
- Deposit checks and post the payments to appropriate customer accounts
- Research all commission checks received without policy number and post the commission to direct bill cash receipts
- Notify account managers for any non-sufficient funds checks received and void payments using the software Epic
- Handle all request for account corrections and/or transfers
- Review all payments processed by staff and research the payments that were not located by the staff
- Review all payments that need to be transferred to another agency and submit a moving money request
- Do extensive research on the payments that have no detail of where the payment should be applied
Bartender
Original Mikes
Santa Ana, CA
02.2013 - 03.2020
- Prepare signature cocktails and pour drinks requested by customers
- Confirm the accuracy of orders against requisition
- Keep bar stock with all inventory and work area clean at all times in compliance with bar standards and local state and federal laws
- Organized designated rooms for big parties and verify the patrons are getting good service
- Verify end of shift deposits are accurate and deposit all cash sales
- Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient manner
Education
Rancho Santiago Canyon College
06.2018
High School Diploma -
Orange High School
06.2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Payment processing
- Complex Problem-solving
Languages
Spanish
Full Professional
Timeline
Bartender
The Copper Door
09.2021 - Current
Accounts Receivable Specialist
Alliant Insurance Service Inc
02.2020 - 04.2022
Bartender
Original Mikes
02.2013 - 03.2020
Rancho Santiago Canyon College
High School Diploma -
Orange High School