Ana Gonzalez
Summary
Compassionate and knowledgeable medical assistant student, with practical experience in patient care, clinical procedures and administrative tasks. Possess strong interpersonal skills, adept at building rapport with patients of all ages while efficiently assisting physicians with examinations and procedures. Showcase adaptability in fast-paced healthcare environments, demonstrating commitment to providing top-quality patient care. Previous work has left positive impacts through improved office efficiency and enhanced patient satisfaction.
Overview
5
5
years of professional experience
Work History
Medical Assistant
UNC Rex Healthcare
Fuquay-Varina, North Carolina
06.2024 - Current
- Performs rooming and/or intake process, collecting data, including vital signs, height, weight, and data related to the patient's care team reason for visit.
- Reviews the patient's current medication list, allergies, and preferred pharmacy.
- Collects patient and family data, including medical and social history.
- Administers medications under the direction of a provider.
- Performs tests, for example, EKG and eye exams, under the direction of a provider.
- Reviews the patient record to determine whether the patient requires any routine health screenings.
- Ensures the exam/procedure room contains appropriate supplies, equipment, forms, and educational materials that are available and ready for use during the visit/procedure.
- Provides the patient with after-visit, follow-up, self-care, or procedural instructions, and/or educational materials as directed.
- Prepares, cleans, stocks, and maintains exam and treatment rooms.
- Assists the provider as directed during treatments, examinations, and procedures.
- Answers clinic telephone and assists in-basket under the direction of a provider or nurse.
Medical Assistant Student
UNC Healthcare-UNC Physicians Network
Fuquay-Varina , NC
04.2023 - 06.2024
- Assisted in taking the patient's vital signs and medical history information.
- Scheduled patient appointments using an electronic scheduling system.
- Answered phones promptly and professionally, while providing excellent customer service.
- Collaborated with physicians to ensure accurate documentation of patient care activities.
- Prepared treatment rooms for patient examinations.
- Performed basic laboratory tests, such as urinalysis, hemoglobin and hematocrit, and blood glucose levels.
- Administered injections, vaccinations, and medications as prescribed by a physician.
- Accurately document test and procedure results.
- Respond to the patient request via MyChart.
Medical Office Administrator
UNC Healthcare-UNC Physicians Network
Fuquay-Varina , NC
08.2022 - 04.2023
- Greeted patients, answered phones and scheduled appointments.
- Updated patient demographics regularly in the electronic health record system.
- Ensured accurate verification of patient insurance coverage, eligibility, and benefits.
- Provided support to clinical staff when needed.
- Scheduled follow up appointments for patients after their visit.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Provided exceptional patient experience through friendly and compassionate communications.
- Explained policies, procedures and services to patients.
Medical Receptionist
Kidz Pediatrics
Angier , NC
01.2021 - 08.2022
- Completed clerical duties and tasks for clinical administration.
- Maintained current and accurate medical records for patients.
- Answered phones promptly and directed calls appropriately.
- Adhere to strict HIPPA guidelines to protect patient privacy.
- Coordinated patient scheduling, check- in, check-out and payments for billing.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Data Entry Clerk
Custom Smiles Dental Laboratory
Angier, NC
06.2020 - 12.2020
- Scanned documents and save in a database to keep records of essential organizational information
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving and improving them.
- Coded and processed applications into required electronic formats.
- Evaluated source documents to locate information needed for each data entry field, making sure each of our cases are entered properly in our system since we ship products nation wide.
Education
National Healthcareer Association - Certified Medical Assistant
North Carolina
UNC Health06-2024
Certification - Phlebotomy Technician
Central Carolina Community College
Sanford, NC05-2022
High School Diploma -
Fuquay-Varina High School
Fuquay-varina, NC06-2020
Skills
- Customer Service
- Team Building
- Organization and Time Management
- Detail Oriented
- Active Listener
- Epic proficient
- BLS Certification
- Bilingual/ Language Proficiency- Advance
Languages
Spanish
Native/ Bilingual
Timeline
Medical Assistant
UNC Rex Healthcare
06.2024 - Current
Medical Assistant Student
UNC Healthcare-UNC Physicians Network
04.2023 - 06.2024
Medical Office Administrator
UNC Healthcare-UNC Physicians Network
08.2022 - 04.2023
Medical Receptionist
Kidz Pediatrics
01.2021 - 08.2022
Data Entry Clerk
Custom Smiles Dental Laboratory
06.2020 - 12.2020
National Healthcareer Association - Certified Medical Assistant
North Carolina
Certification - Phlebotomy Technician
Central Carolina Community College
High School Diploma -
Fuquay-Varina High School
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