Ana Gonzalez
Rockford,IL
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager/Open. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
16
16
years of professional experience
Work History
Office Manager
Blue Rain Logistics INC
Rockford, IL
01.2020 - Current
- Streamlined office operations to enhance productivity and efficiency across departments.
- Managed scheduling and coordination of safety meetings, ensuring optimal use of resources.
- Executed weekly invoice uploads to ensure timely processing and payment.
- Coordinated daily dispatch operations for fleet, ensuring timely deliveries and optimal route efficiency.
- Managed communication between drivers and clients to resolve issues and enhance service quality.
- Trained new dispatch staff on operational procedures and best practices for effective performance.
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Assisted in organizing safety meetings to promote workplace awareness. Supported team members in understanding safety protocols. Participated in discussions to identify potential hazards.
- Managed audit (Fmcsa) schedules and documentation to support organizational accountability and transparency.
- Executed data entry and management tasks utilizing Excel for fuel maintenance operations.
- Executed data entry for daily load management processes.
- State Registration IFTA, Plates, IRP
Quality Control
Jones Natural Chews Co.
Rockford, IL
02.2017 - 11.2019
- Inspected materials before assembly to verify compliance of quality control standards.
- Implemented rigorous quality control measures, ensuring highest standards of service delivery.
- Conducted regular audits of stored supplies for freshness and quality control purposes.
- APC Raw Study
- Quality Control for all work zones (Raw-Finish)
- Assist with all Audits OSHA,SQF, AIB and internal Audits.
- Investigation for non-conformance, Re-work, FPR, Returns, Mold, PVR
- Re-Testing
- State Registration
- Developed and maintained documentation of inspection processes and results for traceability.
- Trained junior inspectors on inspection techniques, safety protocols, and reporting procedures.
- Communicated with production team members about quality issues.
Dispatcher
Smokey Logistics INC
Coal City, IL
07.2014 - 10.2016
- Coordinated transportation logistics to ensure timely deliveries and optimal route planning.
- Managed communication between drivers and clients, resolving issues promptly to maintain service quality.
- Monitored shipment status using advanced tracking systems, providing real-time updates to stakeholders.
- Developed and implemented streamlined dispatch processes, improving overall operational efficiency.
- Arrange Payroll
- Executed data entry for load management systems to ensure accurate tracking and reporting.
Supervisor
Spanish American Club
Joliet, IL
01.2010 - 03.2014
- Supervised daily operations, ensuring adherence to safety and compliance standards.
- Trained and mentored staff on customer service best practices.
- Implemented process improvements, enhancing workflow efficiency and team productivity.
- Managed inventory control, ensuring adequate supplies for events while minimizing waste.
- Conducted performance evaluations, providing feedback to promote professional growth among team members.
- Assisted with bi-weekly payroll processing for employees. Supported accurate maintenance of payroll records and documentation. Aided in resolving payroll discrepancies and staff inquiries.
- Managed inventory procurement processes to ensure optimal stock levels.
Education
NSF International -
International Auditor Certificate
Sun Prairie, WI01-2017
High School Diploma -
Continental Academy
Miami, FL02-2008
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Bilingual Spanish/English
- Judgement and decision making
- Coordination
- Time management
- Speaking
- Clerical
Languages
Spanish
Full Professional
Timeline
Office Manager
Blue Rain Logistics INC
01.2020 - Current
Quality Control
Jones Natural Chews Co.
02.2017 - 11.2019
Dispatcher
Smokey Logistics INC
07.2014 - 10.2016
Supervisor
Spanish American Club
01.2010 - 03.2014
NSF International -
International Auditor Certificate
High School Diploma -
Continental Academy