Ana Grijalva
Denver,CO
Summary
Bi-lingual property manager with over 20 years' experience in efficiently managing residential communities of up to 300 units. In-depth experience of all aspects of daily operations of property management including finance and budgeting, asset management and maintenance, marketing and leasing, developing strong tenant relationships, staff supervision and development and ensuring compliance with all applicable policies and regulations. Authorized to work in the US for any employer Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
13
13
years of professional experience
Work History
Property Manager
Ross Management Group
Denver, CO
04.2021 - 07.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and executed plan to achieve and maintain 99% or better rate of occupancy.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Boosted occupancy 16% by leveraging market knowledge and successful promotional strategies.
- Trained and motivated leasing staff during bi-monthly trainings.
Property Manager
Echelon Property Group
Lakewood, CO
05.2018 - 03.2021
- Hands-on management of operations and maintenance to preserve and increase the value of my community
- Design and implement effective marketing initiatives for existing and potential residents
- Review and approve all prospective tenant applications
- Negotiate, prepare and monitor all legal documents relating to tenant occupancy
- Schedule and supervise inspections and maintenance programs
- Evaluate, approve and monitor all vendor contracts
- Review and reconcile accounts payable and receivable
- Develop and administer complete and accurate annual budgets
- Present monthly management reports including updates on administrative items, financial situation and condition of the property
- Interview, hire, train and performance manage onsite staff
- Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service
- Monitor and ensure compliance with all rules of occupancy
- Monthly owner reporting
Property Manager
Paloma Villa Apartment's
02.2017 - 04.2018
- Create and update leasing documentation for approved applicants
- Manage yearly service budget and negotiate contracts with construction, maintenance and utilities companies
- Collect rent and deposits from tenants via electronic system
- Negotiated reduced rate with maintenance company, saving 10% annually and decreasing average response time for tenant requests
- Ensure the timely reporting to state monitoring agencies
- Maintained files in accordance with the LIHTC regulations
- Accurate posting of rents and deposits
Leasing Director
The Pines at Castle
01.2008 - 01.2010
- Rock Apartments + Add job title
- Apartment Homes, of four, while maintaining communication with maintenance and upper management
- Provided leasing reports, market surveys and maintained renewal program
- Responsible for maintaining closing ratios, implementing a marketing program, resident retention while maintaining a high level of customer service
- Maintained a closing ratio of at least 80% over a two-year period while increasing rents
- Developed strong knowledge and understanding of the tax credit program and compliance.
Leasing Specialist
Echo Ridge Luxury Apartments
01.2004 - 01.2005
- Worked as a member of a leasing team for a large luxury apartment community
- Maintained a closing ratio of 70% while actively participating in a successful marketing strategy, renewal program as well as interacting and developing positive relationships with the residents of the community on a day to day basis
- Successfully completed Basic and Advanced Fair Housing courses.
Leasing Director
The Pines at Castle Rock
01.2001 - 01.2004
- Responsible for managing a leasing staff of three and managing communication with the maintenance staff, property manager, and bookkeeper
- Maintained all reports including leasing ratios, bonus reports, market surveys and make ready organization
- Always established and continued to provide a closing ratio of at least 70 percent
- Increased occupancy significantly by introducing new sales techniques to the leasing staff and implementing an improved system of excellent customer service.
Property Manager
Statewide Enterprises
01.1997 - 01.1999
- Microsoft Office Suite: Word, Publisher, PowerPoint, Excel, and Access
- Local, Tax Credit, and Senior Living Property Management
- Knowledge of Fair Housing and Landlord and Tenant Laws
- Greeting and assisting residents, guests, and visitors
- Special Event planning
- Preparing reports, records, financials, and budgets
- Ensuring the Preparing marketing materials
- Property improvement initiatives, including capital improvements
- Building trust and credibility
- Hiring vendors and contractors
- Hiring, training, and empowering confident, knowledgeable staff
- Personnel and Operations Management
Education
Mexico
Skills
Microsoft Office Suite: Word, Publisher, PowerPoint, Excel, and Access
Bi-lingual
Yardi/Real Page
Knowledge of Fair Housing and Landlord and Tenant Laws
Preparing reports, records, financials, and budgets
Special Event planning
Mentoring and guide team members though advancement opportunities
Ensuring the Preparing marketing materials
Property improvement initiatives, including capital improvements
Building trust and credibility
Hiring vendors and contractors
Hiring, training, and empowering confident, knowledgeable staff
Personnel and Operations Management
- Property Service Contract Administration
- Security Management and Enhancement
- Repair Planning
- Disturbance Handling
- Violation Resolution
- Complaints Investigation
- Insurance Coordination
- Construction Project Oversight
- Maintenance Oversight
- Local and State Laws
Timeline
Property Manager
Ross Management Group
04.2021 - 07.2022
Property Manager
Echelon Property Group
05.2018 - 03.2021
Property Manager
Paloma Villa Apartment's
02.2017 - 04.2018
Leasing Director
The Pines at Castle
01.2008 - 01.2010
Leasing Specialist
Echo Ridge Luxury Apartments
01.2004 - 01.2005
Leasing Director
The Pines at Castle Rock
01.2001 - 01.2004
Property Manager
Statewide Enterprises
01.1997 - 01.1999
Mexico