Ana Gutierrez Ortiz
Patient Service Representative
San Ysidro,CA
Summary
Accomplished Patient Service Representative at San Ysidro Health, adept in EPIC system management and bilingual communication. Excelled in enhancing patient care through exceptional customer service and eligibility determination, contributing to improved health outcomes. Demonstrated expertise in clinical nutrition and patient education, supporting diverse patient needs.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
San Ysidro Health
San Ysidro, CA
07.2022 - Current
- Long-standing experience working closely with the Part C department, carefully reviewing different coverages and programs, such as Ryan White, PrEP, OA-HIPP, and the Blue Shield off-exchange plan.
- Outreaching to affiliated partners and navigating patients to their facilities in order to receive health services and coverage, providing a better medical outcome, and quality of life.
- Reviewed eligibility responses to assess patient benefit levels and prepare estimates.
- Registered patients by completing face-to-face and telephone interviews to obtain demographic, insurance, and medical information.
- Accessed patient information through software applications, maintaining strict confidentiality compliant with HIPAA regulations.
- Greeted patients upon arrival and directed them to the appropriate area.
- Scheduled and confirmed appointments according to patients' needs and providers' availability.
- Communicated financial obligations to patients and collected fees at time of service.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Provided customer service by answering patient questions and addressing concerns.
- Collaborated with clinical and administrative staff to meet patient needs.
- Assisted with the completion of medical forms and records.
Health screener
San Ysidro Health
Chula Vista, CA
01.2021 - 01.2022
- Evaluated patients to identify medically relevant symptoms
- Secure a healthy, and COVID free environment for the clinic, and urgent care employees, as well as the patients through the screening process
- Greet, and assist patients to their appointments
- Help deescalate conflicts that patients may have in calm manner
- Reduce risk of infection, and cross contamination by cleaning equipment
- Work as a team with urgent care PSR to check in patients in a proper manner
- Aid urgent care nurses when patients are in need of triage
- Help contact transportation services for patients (PACE, and CFS)
- Cleanse, and sanitize common areas, as well as urgent care
- Assist disabled patients by providing wheelchair when needed, and escort them to their vehicle
- Provide directions, and information regarding clinic services to patients (specialty, dental, primary care, urgent care, discounts, registration, etc.)
- Assist with translation from English to Spanish to facilitate the patient’s experience
Clinical Nutritionist Intern
Hospital Guzman
Tijuana, MX
01.2018 - 01.2019
- In-patient and out-patient clinical nutrition
- Instruct patients in proper meal preparation and diet therapies according to medical condition
- Educate clients about the longterm health benefits of balanced diets and exercise programs
- Create new recipes based on local, organic, sustainable food sources
- Establish and maintain thorough nutritional records and information
- Coordinated with physicians and nurses for inpatient diets according to medical condition
Health education volunteer
Family Health Centers of San Diego
San Diego, CA
01.2018 - 01.2019
- Prepared nutrition workshops to support patient progress
- Introduced new concepts to prevent conditions and or better current medical conditions
- Assisted the clinics health targets to meet population medical needs through nutrition
- Created educational presentations for the physicians with emphasis in: Diabetes, hypertension, pregnancy
- Charting clinical updates to maintain patients records
Education
Bachelor - Nutrition
Universidad Xochicalco
Tijuana, BCM03.2020
Skills
- Clinical Nutrition
- Eligibility determination
- EPIC system management
- Bilingual: Spanish, English
- Appointment scheduling
- Exceptional customer service
- Public speaking
- Conflict resolution
- Document filing
- Patient education
- Data entry proficiency
Timeline
Patient Service Representative
San Ysidro Health
07.2022 - Current
Health screener
San Ysidro Health
01.2021 - 01.2022
Clinical Nutritionist Intern
Hospital Guzman
01.2018 - 01.2019
Health education volunteer
Family Health Centers of San Diego
01.2018 - 01.2019
Bachelor - Nutrition
Universidad Xochicalco