Ana Hernandez
Plainfield,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Creative Staffing
Burbank, IL
06.2013 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained new employees
- Established new employee handbooks and regulations
- Created time sheets for weekly and daily use
Office Secretary at Law Office
Law Office Of Bruce Shapiro
Northbrook, IL
12.2012 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
West Leyden High School
Northlake, IL06.2008
Skills
- Office Supplies and Inventory
- Client Correspondence
- Clerical Support
- Leadership and Change Management
- Event Coordination
- Accounts Payable and Receivable
- Strategic Planning
- Human Resources
- Staff Training
- Business Administration
- Customer Service Management
- Billing and Invoicing
- Email Correspondence
- Organizational Skills
- Written Communication
- Handling Complaints
- Documentation
- Administering Payroll
- Scheduling
- Bilingual : Spanish and English
Timeline
Office Manager
Creative Staffing
06.2013 - Current
Office Secretary at Law Office
Law Office Of Bruce Shapiro
12.2012 - 06.2013
High School Diploma -
West Leyden High School