Ana Cristina Hernandez Aguilar
Golden Entertainment
HENDERSON,NV
2
Languages
13
years of professional experience
Dedicated bartender with a strong record in customer service and responsible alcohol service. Expert in crafting innovative cocktails and creating memorable guest experiences.
Work History
Bartender
7 Years 10 Months- Crafted innovative cocktails using premium ingredients and unique recipes.
- Provided exceptional customer service, ensuring memorable experiences for guests.
- Maintained cleanliness and organization of bar area to meet health standards.
- Trained new staff on drink preparation and customer interaction protocols.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
5 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained product displays to ensure visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet sales goals and improve service quality.
- Educated customers about product offerings and promotions to drive sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Restaurant Hostess
1 Year 4 Months- Welcomed and seated guests, ensuring a warm and inviting atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted in training new staff on hosting procedures and customer service standards.
- Coordinated with kitchen and waitstaff to streamline guest flow during peak hours.
- Handled guest inquiries and concerns, enhancing overall dining experience satisfaction.
- Monitored dining area for cleanliness and readiness, maintaining high operational standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Customer service expertise
Responsible alcohol service
Cash register operation
Alcohol awareness
Professional appearance
Drink preparation techniques
Changing beer kegs
Cash and credit transactions
Languages
English
Spanish
Timeline
Bartender
Golden Entertainment
10.2018 - CurrentRead More
Sales Associate
Ethel M Chocolate Factory
04.2015 - 09.2015Read More
Restaurant Hostess
The Cheesecake Factory
12.2013 - 04.2015Read More
Chaparral High School
High School Diploma
Read More