Eligibility Worker
Fresno County Social Services
Clovis, CA
- Determines eligibility for public assistance programs and social services.
- Gather and verify financial personal information, interview applicants, and authorize benefits, referrals, and assistance.
- Help ensure compliance with program regulations and policies Gathering and Verifying Information: Interviews: Conduct in-person or phone interviews with applicants to gather information about their situation, including income, expenses, household size, and other relevant details.
- Documentation: Obtain and verify required documentation, such as pay stubs, bank statements, and medical records, to support their eligibility.
- Data Entry: Accurately enter information into automated systems and computer databases.
- Determining Eligibility: Review and Analyze: Analyze financial and personal information to determine if an applicant meets the eligibility requirements for specific programs.
- Calculate Benefits: Calculate appropriate benefit levels and amounts based on eligibility and program rules.
- Initiate Procedures: Initiate actions to grant, modify, deny, or terminate eligibility for various aid programs.
- Explain program rules, policies, and eligibility requirements to clients.
- Case Management: Referrals: Identify make referrals to other social service programs or community resources.
- Record Keeping: Maintain accurate records of case information, including client interactions, documentation, and benefit levels.
- Monitoring and Reporting: Monitor case progress, track benefit payments, and prepare reports as needed.
- Client Communication: Respond to client inquiries, address complaints.