Ana Holguin
Lawrence,MA
Overview
9
9
years of professional experience
Work History
Library Assistant
Lawrence Library
10.2023 - Current
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
Supervisor
Axcelis
06.2022 - 04.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Pharmacy Technician
East Main Pharmacy
01.2018 - 05.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Customer Service Representative
Sprint
05.2015 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Pharmacy Technician Certificated -
Pharmacy Technician
Waterbury, CT03.2016
Human Service -
Northern Essex Community College
Haverhill, MA01.2016
Culinary Arts Courses -
Manhattan Culinary Arts School
Manhattan, KS09.2008
Skills
- Problem-solving Skills
- Communication Skills
- Leadership Qualities
- Ability to work in a team
- The Ability to multi task
Languages
Spanish
Native or Bilingual
Timeline
Library Assistant
Lawrence Library
10.2023 - Current
Supervisor
Axcelis
06.2022 - 04.2023
Pharmacy Technician
East Main Pharmacy
01.2018 - 05.2022
Customer Service Representative
Sprint
05.2015 - 12.2018
Pharmacy Technician Certificated -
Pharmacy Technician
Human Service -
Northern Essex Community College
Culinary Arts Courses -
Manhattan Culinary Arts School