ANA HUEREQUE
EL PASO,TX
Summary
COMFORTABLE IN FAST-PACED ENVIORMENT, WITH A FOUR-YEAR CUSTERMER SERVICE EXPERIENCE AND, A THREE-YEAR HEALTH CARE EXPERIENCE. DEDICATED JOB SEEKER LOOKING TO OBTAIN A NEW, CHALLENGING POSITION. VERY MOTIVATED, ENERGETIC, AND WELL ORGANIZED, SEEKING TO EXPANT MY KNOWLEDGE.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR
Job Connection
01.2025 - Current
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved escalated issues, ensuring effective solutions aligned with company policies.
- Developed and implemented process improvements to streamline customer interactions.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
PHLEBOTOMIST
DCT / GRIFOLS- BIOMAT
01.2023 - 01.2025
- PERFORME A VARIETY OF ROUTINE BLOOD DRAWING PROCEDURE, PROFICIENCY IN BLOOD COLLECTION BY VENIPUNCTURE.
- DATA ENTRY
- SKILL IN ORGANIZING LABELS AND WORK TO ENSURE TIMELY COMPLETION OF TASK
- CHECK IN REGULAR/ AND NEW DONORS
CAREGIVER
THE ADOBE ASSISTED LIVING
06.2018 - 07.2019
- ASSISTED PATIENTS WITH DAILY LIVING NEEDS AND PERSONAL HYGIENE.
- COMMUNICATED OBSERVED OR SUSPECTED PATIENTS CHANGES AND CONDITION TO SUPERVISOR IMMEDIATELY.
- PROVIDED EMOTIONAL SUPPORT, COMPANINSHIP, AND APPROPRIAT RECREATION TO DISABLED INDIVIDUALES.
- MANAGED PATIENTS MEDICATIONS, ORGANIZED SCHEDULES, AND SET UP REMINDERS.
SERVER
DEWEYS BREAKFAST SHOP
08.2016 - 11.2017
- COORDINATED TABLE ASSIGNMENTS AND ARRANGED FOR GROUPS.
- TRAINED NEW SERVERS IN COMPANY POLICY, GUEST SERVICE STANDARDS, AND BEST PRACTICES.
- FOLLOWED ALL SAFTY, AND FOOD HANDLER GUIDLINESS.
- EXPLAINING PROMOTION AND SPECIAL OFFERS TO CUSTOMERS.
CASHIER
MCDONALS
08.2013 - 06.2016
- BALANCED CASH DRAWER
- MAINTAINED CLEAN, ORGANIZED, AND WELL- STOCKED
- EXPLAINED PROMOTIONS AND SPECIAL OFFERS TO CUSTOMERS
- QUICKLY PROCESSED PAYMENTS AND BAGGING PURCHASES
Education
Diploma - undefined
Deming High School
01.2015
Skills
- COMMUNICATION
- BILINGUAL
- PATIENT CARE AND COMPANIONSHIP
- BASIC HOUSEKEEPING
- EXPERIENCED IN BOTH VENIPUNCTURE AND CAPILLARY PUNCTURE TECHNIQUES
- Call center experience
- Data entry
Certification
Nursing assistant Certification
Phlebotomist Certification
Timeline
CSR
Job Connection
01.2025 - Current
PHLEBOTOMIST
DCT / GRIFOLS- BIOMAT
01.2023 - 01.2025
CAREGIVER
THE ADOBE ASSISTED LIVING
06.2018 - 07.2019
SERVER
DEWEYS BREAKFAST SHOP
08.2016 - 11.2017
CASHIER
MCDONALS
08.2013 - 06.2016
Diploma - undefined
Deming High School
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