Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Hayden McCaughn
Communication
Minooka,IL
Summary
Overview
5
years of professional experience
Work History
Domino's Pizza
CSR
03.2022 - 02.2023
Job overview
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sharko's Bbq
Cook Shift Leader
09.2017 - 08.2021
Job overview
- Mentored kitchen staff to prepare each for demanding roles.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
Plainfield Central High SchoolPlainfield, IL
High School Diploma
05.2018
University Overview
Skills
- Sales Expertise
- Customer Service
- Communication
- Empathy
- Staff Training
- Credit Card Payment Processing
- Critical Thinking
- Persistent
- Winning Drive/Attitude
- Showmanship
Timeline
CSR
Domino's Pizza
03.2022 - 02.2023
Cook Shift Leader
Sharko's Bbq
09.2017 - 08.2021
Plainfield Central High School
High School Diploma
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