Ana Huxtable
Scottsdale,AZ
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Skilled at taking initiative to expedite service with welcoming atmosphere. Works closely with restaurant team members to uphold quality standards of service. Offering over 6 years of front-of-house hospitality and customer service related experience.
Overview
12
12
years of professional experience
Work History
Hostess
Four Seasons Hotels and Resorts
Scottsdale, Arizona
09.2024 - 05.2025
- Greeted guests warmly, creating a welcoming atmosphere at the luxury hotel.
- Managed reservations and seating arrangements for optimal guest flow.
- Coordinated with servers and kitchen staff to ensure smooth service operations.
- Maintained cleanliness and organization of the hostess stand and dining areas.
- Assisted guests with inquiries about menu items and hotel amenities.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Hostess
Preston's Steakhouse
Scottsdale, AZ
08.2023 - 05.2024
- Monitored customer satisfaction levels throughout their meal experience.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Assisted in preparing the restaurant for opening and closing shifts.
- Resolved any customer complaints or issues quickly and professionally.
- Accurately recorded customer information into reservation system.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Verified reservations and wait times with customers.
- Provided excellent customer service by addressing customer needs promptly.
Hostess
Sophia's Kitchen
Scottsdale, AZ
05.2022 - 08.2023
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Assisted with setting up banquet rooms for special events.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Restaurant Hostess/Sales Associate
Duke’s Malibu
Malibu, CA
10.2021 - 03.2022
- Relayed orders to service bar and kitchen via point-of-sale register.
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Restaurant Hostess
Brinker International, Chili's Grill & Bar
Brandon, FL
07.2017 - 11.2018
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Captioning Assistant
Captel Service Specialists
Tampa, FL
09.2017 - 09.2018
- Repeated words into voice recognition software to produce text for captioned telephone.
- Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.
- Converted audio content manually into text captions for individuals with hearing loss.
- Proofread automated captions and typed corrections.
- Worked quickly and accurately to meet productivity goals.
- Followed call center procedures when delivering services.
- Participated in training courses to enhance technical skills.
- Reported technical issues promptly to Captioning Managers to enable continual audio captioning.
- Transcribed exact wording for wide-ranging conversations, including inaccuracies and highly personal information.
- Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation.
- Maintained strict compliance with government regulations barring interference in conversations.
Restaurant Hostess
Brinker International, Chili's Grill & Bar
Las Vegas, NV
10.2013 - 06.2016
- Communicated with servers about new tables, changes in food availability and customer comments.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2014
Skills
- Cash and credit-card handling
- Checking in guests and counting occupancy
- Table setting arrangements
- Seating assignment preparation
- Menu memorization
- Dining crew workflow optimization
- Dining customer service
- High-volume dining
- Table Bussing
- Effective customer upselling
- Special dietary requirements
- Safe food handling
- Team building
- PPE use
- Decision-making
- Service prioritization
- Realtime captioning
- Troubleshooting
- Flexible
- Active listening
- Open Table Software Proficiency
- Team Member Training
- Phone Etiquette
- Customer Service
- Reservations Management
- Safe Food Handling
- Point of sale systems
- Cleaning and sanitation
- Effective Multitasking
Timeline
Hostess
Four Seasons Hotels and Resorts
09.2024 - 05.2025
Hostess
Preston's Steakhouse
08.2023 - 05.2024
Hostess
Sophia's Kitchen
05.2022 - 08.2023
Restaurant Hostess/Sales Associate
Duke’s Malibu
10.2021 - 03.2022
Captioning Assistant
Captel Service Specialists
09.2017 - 09.2018
Restaurant Hostess
Brinker International, Chili's Grill & Bar
07.2017 - 11.2018
Restaurant Hostess
Brinker International, Chili's Grill & Bar
10.2013 - 06.2016
High School Diploma -
Sierra Vista High School