Victoria Sarsfield
Richardson
Summary
Professional with experience in customer service and operational support within the hospitality sector. Responsibilities included managing table assignments, greeting guests, and facilitating communication between front-of-house and kitchen staff to ensure efficient service delivery. Proficient in cash handling and transaction reconciliation, maintaining accuracy in daily financial operations. Demonstrated ability to enhance customer satisfaction through effective reservation management and promotional initiatives.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
4
4
years of professional experience
Work History
Hostess
Gristmill Brewery
Massena
11.2024 - 01.2025
- Assisted servers in bussing tables when needed during busy periods.
- Greeted guests upon arrival and escorted them to their tables.
- Communicated clearly with kitchen staff regarding customer orders.
- Handled cash payments and reconciled daily transactions accurately.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Answered phones promptly to record and confirm reservations.
Cashier
TJ Maxx, TJX Companies
Massena
09.2024 - 01.2025
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server/Waitress
The Lobster House
Norwood
08.2020 - 09.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Homeschooled
Brasher Falls, NY05-2019
Skills
- Table management
- Reservation management
- Cash handling
- Customer service
- Phone etiquette
- Sales recommendations
- Effective communication
- Credit and cash transactions
- Gift card handling
Timeline
Hostess
Gristmill Brewery
11.2024 - 01.2025
Cashier
TJ Maxx, TJX Companies
09.2024 - 01.2025
Server/Waitress
The Lobster House
08.2020 - 09.2024
Homeschooled