Ana Islas
Pelham,AL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Server
La Herradura
Arkadelphia, AL
10.2025 - 03.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery and enhance communication efficiency.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed multiple tables simultaneously, prioritizing tasks to optimize dining experience.
- Resolved guest complaints promptly, fostering a positive atmosphere for patrons and staff alike.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Greeted customers entering store and responded promptly to customer needs.
President of Construction
AK & J Construction LLC.
Pelham, AL
01.2018 - 10.2025
- Tracked project costs and other financial metrics to maximize profitability.
- Enhanced company reputation by ensuring consistent delivery of high-quality projects and maintaining strong client relationships.
- Assisted with audit preparations, maintaining clear documentation of all payroll transactions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Streamlined workflow for increased productivity with timely processing of invoices, reports, and other paperwork.
- Efficiently posted payments and adjustments in accounting system.
House Keeping
Rosa's Housekeeping
Pelham AL
04.2014 - 04.2024
- Streamlined housekeeping processes for increased efficiency, resulting in quicker room turnover times.
- Maintained a safe working environment through proper housekeeping practices and adherence to safety protocols.
- Performed light housekeeping tasks regularly, maintaining a clean and comfortable environment for clients.
- Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
Hairstylist
Linda Salon
Pelham, AL
04.2013 - 10.2013
- Delivered personalized haircuts and styling services, enhancing client satisfaction and loyalty.
- Advised clients on hair care products and techniques, promoting healthy hair maintenance.
- Managed client appointments and schedules, optimizing salon workflow and efficiency.
- Implemented innovative hairstyling trends to attract new clientele and retain existing customers.
- Conducted thorough consultations to assess client needs, providing tailored solutions for diverse styles.
- Processed payments, entering sales in register for prompt customer service.
Education
No Degree - Nursing
Jefferson State Community College
Birmingham, ALHigh School Diploma -
Pelham High School
Pelham, AL05-2011
Cosmetologist -
Mitchel's Cosmetology School
Alabaster, AL04-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Small business operations
- Verbal and written communication
- Consulting
- Creative thinking
- Bilingual fluency in Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
La Herradura
10.2025 - 03.2026
President of Construction
AK & J Construction LLC.
01.2018 - 10.2025
House Keeping
Rosa's Housekeeping
04.2014 - 04.2024
Hairstylist
Linda Salon
04.2013 - 10.2013
No Degree - Nursing
Jefferson State Community College
High School Diploma -
Pelham High School
Cosmetologist -
Mitchel's Cosmetology School