ANA LAURA DOVAL
Miami
Summary
Detail-oriented Healthcare Administration professional with extensive experience in patient scheduling, clinical coordination, office operations, and staff mentorship within medical, call center, and administrative environments. Proven ability to manage high-volume patient interactions, support clinical workflows, and ensure strict HIPAA compliance. Bilingual in English and Spanish with strong organizational, communication, and leadership skills. Currently pursuing a degree in Health Care Business Administration.
Overview
10
10
years of professional experience
Work History
Patient Scheduler / Mentor
Miami Neuroscience Center
07.2024 - Current
- Manage inbound patient calls in a high-volume healthcare call center ensuring timely and accurate scheduling
- Coordinate appointments across departments to support efficient clinical operations
- Assist patients with care navigation, appointment preparation, and general inquiries
- Maintain accurate patient records while adhering to HIPAA standards
- Mentor scheduling agents and assist with onboarding and training of new staff
- Support quality assurance, workflow efficiency, and patient satisfaction initiatives
Real Estate Agent
Real Estate Craft
05.2022 - Current
- Managed complex transactions requiring compliance and documentation accuracy
- Coordinated multiple stakeholders and maintained strict deadlines
- Built long-term client relationships through trust and service excellence
Office Manager
City Watch Security
01.2023 - 01.2024
- Oversaw daily administrative and operational office functions
- Managed payroll processing, scheduling, and documentation
- Coordinated meetings, internal communications, and leadership briefings
- Supervised office staff and supported workflow efficiency
- Maintained confidential records and ensured compliance with internal policies
Surgical Coordinator
Seduction Cosmetic Center
10.2015 - 05.2022
- Coordinated surgical scheduling aligned with physician availability and patient readiness
- Managed patient intake, medical histories, consent forms, and pre-operative documentation
- Ensured strict HIPAA compliance and patient confidentiality
- Served as liaison between patients, physicians, surgical teams, and administrative staff
- Managed front-office operations including scheduling, billing, and workflow
Education
Health Care Business Administration
Miami Dade College
Miami, FLundefined
Florida National University
Hialeah, FLHigh School Diploma - undefined
Homestead Senior High School
Homestead, FLSkills
- Healthcare Administration & Operations
- Patient Access, Intake & Scheduling
- HIPAA Compliance & Confidentiality
- Medical Office & Clinical Coordination
- Staff Training, Mentorship & Onboarding
- Payroll & Administrative Oversight
- Workflow Optimization & Time Management
- Patient Relations & Service Excellence
- CRM & Data Entry (Salesforce)
- Microsoft Office (Word, Excel, Outlook)
- High-Volume Call Center Environments
LANGUAGES
English: Native/Bilingual
Spanish: Native/Bilingual
Timeline
Patient Scheduler / Mentor
Miami Neuroscience Center
07.2024 - Current
Office Manager
City Watch Security
01.2023 - 01.2024
Real Estate Agent
Real Estate Craft
05.2022 - Current
Surgical Coordinator
Seduction Cosmetic Center
10.2015 - 05.2022
undefined
Florida National University
High School Diploma - undefined
Homestead Senior High School
Health Care Business Administration
Miami Dade College