Ana Leon-Hicks
Carmichael,CA
Summary
Dynamic and creative professional with a proven track record at Morningside Florist. Adept at enhancing customer satisfaction and driving sales through expert floral design and exceptional service. Strong focus on client engagement and efficient order processing. Unique blend of sales acumen and creative vision consistently surpasses employer expectations.
Overview
9
9
years of professional experience
Work History
Florist
Morningside Florist
11.2019 - 10.2022
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
- Increased sales revenue with exceptional customer service and upselling techniques.
Sandwich Artist
Subway Restaurants
11.2013 - 11.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
American River College
Sacramento, CASkills
- Sales and service-oriented
- Care and handling techniques
- Creative vision
- Client engagement and assistance
- Order Processing Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Florist
Morningside Florist
11.2019 - 10.2022
Sandwich Artist
Subway Restaurants
11.2013 - 11.2014
American River College
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