Ana Lopez
Plainfield
Summary
Dynamic Sales Associate with proven expertise at Kohl's in delivering exceptional customer service and visual merchandising. Skilled in point-of-sale operations and team collaboration, I consistently exceeded sales targets while enhancing customer experiences. Adept at assessing customer needs and providing tailored solutions, I thrive in fast-paced retail environments.
Overview
2
2
years of professional experience
Work History
Sales Associate
Kohl's
Watchung
08.2023 - Current
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Placed special orders or called other stores to find desired items.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Processed transactions using a point-of-sale system.
- Handled returns and exchanges according to company policies.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
High School Diploma -
The Barack Obama Green Charter Highschool
Plainfield, NJ06-2024
Skills
- Customer service
- Visual merchandising
- Point-of-sale operation
- Inventory management
- Sales techniques
- Team collaboration
- Hospitality and accommodation
- Money handling
- Customer needs assessment
- Effective communication
- Time management
- Problem solving
- Contact follow-up
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
Kohl's
08.2023 - Current
High School Diploma -
The Barack Obama Green Charter Highschool
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