Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ana Lugo-Ramirez

Naples,FL

Summary

Proven shift leader with expertise in team motivation, customer service, and inventory management. Known for resolving customer complaints and training new staff, ensuring high levels of satisfaction and operational efficiency.

Dynamic shift manager with a strong background in employee training and inventory control. Skilled in problem-solving and enhancing customer experiences, consistently driving team performance to meet daily goals and maintain stock availability.

Dedicated professional with culinary skills and a focus on maintaining a clean environment. Experienced in effective communication and cash handling, committed to delivering exceptional customer service and managing inventory efficiently. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Shift leader/Manager

Menchie's Frozen Yogurt
Naples, FL
02.2023 - Current
  • Managed inventory levels and ordered supplies to ensure consistent stock availability.
  • Reviewed inventory levels at the start of each shift and placed orders.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained new team members on customer service and product knowledge.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Motivated team members to achieve daily goals, fostering a collaborative work environment.
  • Handled money and cash transactions as well as restocks and bank.
  • Culinary skills with cutting fruits and keeping a clean and healthy environment.
  • Managed the instagram account by posting and running it.

Education

High School Diploma -

Barron Collier High School
Naples, FL
05-2026

Some College (No Degree) -

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Inventory management
  • Cash handling
  • Customer service
  • Employee training
  • Team leadership
  • Team building
  • Time management
  • Task prioritization
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Effective communication
  • Verbal communication
  • Social media marketing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

Volunteer, Church events at Saint John the Evangelist 

Timeline

Shift leader/Manager

Menchie's Frozen Yogurt
02.2023 - Current

High School Diploma -

Barron Collier High School

Some College (No Degree) -

Florida SouthWestern State College
Ana Lugo-Ramirez