Ana Martinez
Las Vegas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Cleaner
Blue Bird Carpet Cleaning
Las Vegas, NV
03.2024 - 01.2026
- Operated cleaning equipment to ensure thorough carpet sanitation and maintenance.
- Applied industry-standard cleaning solutions for effective stain removal and surface protection.
- Conducted pre-cleaning inspections to identify specific cleaning needs and areas of concern.
- Collaborated with team members to maintain high cleanliness standards across all assigned projects.
- Removed trash, debris and other waste materials from premises.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided assistance to other staff members with cleaning of difficult areas.
Lounge Agent
Orion Talent
Tijuana B.C Mexico
03.2012 - 06.2016
- Facilitated guest check-in and check-out processes, ensuring a seamless experience.
- Managed reservations and cancellations, maintaining accurate records for guest arrivals and departures.
- Monitored inventory levels of supplies within the lounge area, placing orders as needed to avoid shortages or delays in service.
- Provided concierge services, offering recommendations for local attractions, restaurants, and cultural events.
- Streamlined check-in processes for improved efficiency, resulting in shorter wait times for guests.
- Collaborated with team members to maintain a clean, organized, and welcoming lounge environment.
- Assisted travelers with special requests, ensuring a comfortable and enjoyable experience during their stay.
Mexicana De Aviación
Mexicana De Aviacion
Tijuana, B.C México
01.2007 - 08.2011
- Coordinated aircraft arrivals and departures ensuring adherence to schedules and safety protocols.
- Managed passenger check-in processes utilizing automated systems to enhance efficiency.
- Oversaw baggage handling operations, resolving issues to maintain customer satisfaction and operational flow.
- Collaborated with security teams to conduct thorough screenings, prioritizing passenger safety and regulatory compliance.
- Monitored flight status and communicated updates effectively to passengers and crew members during disruptions.
- Used [Software] to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Provided announcements to passengers to explain baggage procedures.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
Education
GED -
Seriamente Del Rey
Daly City, CASkills
- Customer service
- Attention to detail
- Team collaboration
- Professional appearance
- Multitasking and organization
- Reliability and punctuality
- Active listening
- Problem resolution
- Payment processing
- Call management
- Paperwork processing
Languages
Spanish
Native or Bilingual
Timeline
Cleaner
Blue Bird Carpet Cleaning
03.2024 - 01.2026
Lounge Agent
Orion Talent
03.2012 - 06.2016
Mexicana De Aviación
Mexicana De Aviacion
01.2007 - 08.2011
GED -
Seriamente Del Rey