Ana Mendoza
Kissimmee,FL
Summary
Highly motivated and versatile, willing to present solutions to any situation, my approach is based on doing my best to offer a good customer service and do a good job. I am a proactive and results-oriented professional, able and quick to adapt to dynamic environments and take on new challenges.
Overview
4
4
years of professional experience
Work History
Supervisor, Customer Service and Cashier
Sh-Booms Ice Cream & Sweets
11.2022 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
Lifeguard
Westgate Resorts Waterpark
03.2022 - 11.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Inspected pools and pools areas for adherence to safety protocols.
- Scanned main areas to monitor for any safety risks.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Assisted in organizing and implementing recreational activities and programs.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Sales Advisor
Comercial LDR 21
11.2019 - 02.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Managed over 60 and more customer sales per day.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Education
No Degree - Social Communication
Universidad Bicentenaria De Aragua
San Antonio De Los Altos, Miranda, VenezuelaHigh School Diploma -
Liceo San José
Los Teques, Estado Miranda. Venezuela07.2017
Skills
- Adaptability, continuous learning, focused, responsible and good team worker
- Knowledge as cashier
- Ability to solve problems with customer service
- Knowledge of store management and supervision
- Organize Inventory
- Team Productivity
- Natural Leadership
- Good menu memorization
- Warm and Friendly
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Supervisor, Customer Service and Cashier
Sh-Booms Ice Cream & Sweets
11.2022 - Current
Lifeguard
Westgate Resorts Waterpark
03.2022 - 11.2022
Sales Advisor
Comercial LDR 21
11.2019 - 02.2022
No Degree - Social Communication
Universidad Bicentenaria De Aragua
High School Diploma -
Liceo San José
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