Ana Mendoza
Cleburne,TX
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Jack In The Box
Cleburne, TX
03.2018 - 04.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Laundry and Dry Cleaning Assistant
Texas Cleaners
Cleburne, TX
06.2015 - 10.2015
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
- Expedited order processing by accurately tagging each garment with corresponding client information and special instructions.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Helped customers with choosing appropriate cleaning cycles and techniques.
Busser
El Torito
Cleburne, TX
03.2013 - 09.2013
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Worked closely with management on implementing new policies or procedures for improved performance in the bussing department.
- Monitored dining room and bar areas for signs of overcrowding.
Education
Online G.E.D
Skills
- Bilingual (Spanish/English)
- Product Recommendations
- Customer service
- Reliability and punctuality
- Price Verification
Timeline
Customer Service Cashier
Jack In The Box
03.2018 - 04.2020
Laundry and Dry Cleaning Assistant
Texas Cleaners
06.2015 - 10.2015
Busser
El Torito
03.2013 - 09.2013
Online G.E.D