Ana Mendoza
Winter Garden,FL
Summary
I am constantly motivated to provide exceptional customer service within the food and beverage industry. As a proven team leader, I thrive under pressure, ensuring seamless operations and high-quality service. My expertise in restaurant management and problem-solving drives operational success and customer satisfaction. I always perform at the best of my ability in order to create a comfortable and professional environment for both the guests and my coworkers. I am eager to take on new challenges daily, as well as adapt quickly to dynamic environments.
Overview
2
2
years of professional experience
Work History
Server, Bartender
El Jefe Tequilas Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with a POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Pre-bused and reset tables in order to continue the flow of restaurant productivity.
- Performed opening and closing duties, as well as running sidework during each shift.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Supervisor, Server, and Cashier
Sh-Booms Ice Cream & Sweets
11.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Food Runner, Server Assistant
Moor Restaurant At Gaylord Palms Resort
11.2023 - 01.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation without having to auction off dishes.
- Provided customers with appropriate tableware such as dishes, utensils, and glassware.
- Cleared tables immediately after guests left in preparation for next party.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Server
Chiqui Burger Venezuelan Restaurant
02.2023 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Lifeguard
Westgate Resorts Water Park
03.2022 - 11.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, and efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Education
Social Communication
Universidad Bicentenaria De Aragua
San Antonio De Los Altos, Miranda, VenezuelaHigh School Diploma -
Liceo San José
Los Teques, Estado Miranda. Venezuela07.2017
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Team Leader
Works calmly and professional while under pressure
Extremely Hospitable
Overcomes any challenges
Great Problem Solver
Knowledgeable about how to operate a restaurant successfully
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server, Bartender
El Jefe Tequilas Restaurant
01.2024 - Current
Food Runner, Server Assistant
Moor Restaurant At Gaylord Palms Resort
11.2023 - 01.2024
Server
Chiqui Burger Venezuelan Restaurant
02.2023 - 06.2023
Supervisor, Server, and Cashier
Sh-Booms Ice Cream & Sweets
11.2022 - Current
Lifeguard
Westgate Resorts Water Park
03.2022 - 11.2022
Social Communication
Universidad Bicentenaria De Aragua
High School Diploma -
Liceo San José
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