ANA MEZA
Summary
Results-driven restaurant operations leader with a strong background in customer service, team development, and daily business management. Lead high-volume operations, coach large teams of employees and managers, and maintain standards for quality, safety, and guest satisfaction while supporting sales and cost control goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
GENERAL MANAGER
MCDONALD'S
03.2016 - Current
- Managed daily operations of a high-volume McDonald's restaurant while maintaining company standards for quality, service, cleanliness, and customer satisfaction.
- Led and coached a team of approximately 84 employees and 9 department/shift managers.
- Recruited, interviewed, onboarded, trained, and developed employees and management team members.
- Managed labor scheduling and staffing levels to meet business needs while controlling labor costs.
- Monitored sales, food costs, labor costs, waste, inventory, and other key restaurant performance metrics.
- Maintained compliance with food safety, health, sanitation, and workplace safety requirements.
- Addressed customer concerns professionally and implemented solutions to improve the guest experience.
- Conducted performance reviews, provided coaching, and created development plans for employees and managers.
- Managed inventory counts, ordering, receiving, food rotation, and product availability.
- Ensured restaurant equipment, facilities, and dining areas were properly maintained.
- Worked closely with the leadership team to achieve sales, profitability, staffing, and customer-service goals.
- Recognized and developed high-performing employees for increased responsibilities and management roles.
Education
HIGH SCHOOL DIPLOMA -
Sanger High School
06-2010
Skills
- Financial Management & P&L
- Operations & Quality Control
- Inventory Control
- Compliance & Safety
- Team Leadership & development
- Communication
- Time Management
Certification
- ServeSafe – 2029
AWARDS
- AGM OF THE YEAR - 2025
Timeline
GENERAL MANAGER
MCDONALD'S
03.2016 - Current
HIGH SCHOOL DIPLOMA -
Sanger High School