Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Mohamed

Minneapolis,MN

Summary

Dynamic medical dispatcher with a proven track record at MedSpeed, enhancing emergency response times through effective dispatch coordination and problem-solving. Recognized for fostering teamwork and maintaining high customer satisfaction by providing empathetic support. Skilled in computer-aided dispatching and geographical expertise, ensuring efficient resource management in critical situations.

Overview

9
9
years of professional experience

Work History

Medical Dispatcher

MedSpeed
05.2024 - Current
  • Improved communication within the team by implementing a streamlined call-taking process.
  • Enhanced emergency response times by efficiently prioritizing and dispatching medical personnel and resources.
  • Boosted customer satisfaction ratings by consistently providing empathetic support and clear communication during distressing situations.
  • Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and personnel schedules.
  • Supported fellow dispatchers during peak hours, ensuring consistent high-quality service despite increased call volume.
  • Provided pre-arrival instructions and support to callers during critical situations, improving patient outcomes before the arrival of medical personnel.
  • Promoted a positive work environment by fostering open communication and collaboration among team members, resulting in reduced dispatcher turnover rates.
  • Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.

Medical Driver

MedSpeed
01.2024 - 05.2024
  • Contributed to a positive work environment by consistently exhibiting professionalism and courtesy towards colleagues and clients alike.
  • Maintained compliance with all company policies as well as federal, state, and local regulations pertaining to non-emergency medical transportation services.
  • Expanded knowledge of local roadways, enabling faster transportation times even during peak traffic hours.
  • Assisted in training new hires, sharing best practices for safe and efficient patient transportation.

Cashier

Dunkin' Donuts
07.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier

Chuck E Cheese
10.2016 - 11.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

NO DEGREE - Liberal Arts

Minneapolis Community And Technical College
Minneapolis, MN

High School Diploma -

Washburn High
Minneapolis
07.2018

Skills

  • Stress tolerance
  • Emergency management
  • Geographical expertise
  • Quick learner
  • Teamwork and collaboration
  • Problem-solving abilities
  • Computer-aided dispatching
  • Dispatch coordination
  • Good judgment

Languages

Oromo
Native or Bilingual

Timeline

Medical Dispatcher

MedSpeed
05.2024 - Current

Medical Driver

MedSpeed
01.2024 - 05.2024

Cashier

Dunkin' Donuts
07.2019 - 04.2020

Cashier

Chuck E Cheese
10.2016 - 11.2016

NO DEGREE - Liberal Arts

Minneapolis Community And Technical College

High School Diploma -

Washburn High

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