Katlyn Rogers
Carriere,MS
Summary
Proven Medical Dispatcher with a history at Dispatch Health/Foundever, where I initially worked in general care getting a mobile urgent care team to the patients home. I worked my way up through 3 promotions(Partner, Partner Elite, Bridge) in 6 months and joined the Bridgecare team. This is where I helped foster vital hospital relationships and got medical teams to patients homes upon discharge to avoid readmitance. Demonstrated exceptional stress tolerance and communication skills, ensuring swift, accurate medical assistance. Adept at multitasking and quick learning, consistently exceeding performance targets through effective problem-solving and organizational abilities.
Overview
6
6
years of professional experience
Work History
Medical Dispatcher
Dispatch Health/Foundever
09.2023 - Current
- Attended regular training sessions to stay current with industry best practices and maintain certification requirements.
- Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.
- Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.
- Enhanced emergency response times by efficiently prioritizing and dispatching medical personnel and resources.
- Continuously updated knowledge on medical terminology and procedures to provide accurate information during emergency calls.
- Assisted callers in emergency situations with appropriate information and support.
CSR, Sales
Keefes AC and Heating
06.2022 - 12.2022
- Built strong relationships with clients, leading to repeat business and referrals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Job was over an hour away and decided to move into the WFH industry
CSR
Home Depot
08.2018 - 05.2022
- Answered customer telephone calls promptly to avoid on-hold wait times while also assisting them with their in store needs.
- Responded to customer requests for products, services, and company information.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
Associate In Psychology - Psychology
Pearl River Community College
Poplarville, MSSkills
- Stress tolerance
- Quick learner
- Confidentiality
- Time management
- Listening skills
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Medical Dispatcher
Dispatch Health/Foundever
09.2023 - Current
CSR, Sales
Keefes AC and Heating
06.2022 - 12.2022
CSR
Home Depot
08.2018 - 05.2022
Associate In Psychology - Psychology
Pearl River Community College
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