Ana Montilla
Hilliard
Summary
Dynamic professional with a strong background in customer service and employee training. Proven ability to enhance operational efficiency through process improvement and compliance enforcement.
Overview
12
12
years of professional experience
Work History
Associate
Bin Products
Baltimore
01.2020 - 08.2025
- Maintained positive working relationship with fellow staff and management.
- Trained new associates on store operations, policies, and procedures.
- Provided customer service support for inquiries, complaints, and returns.
- Collaborated with team members to achieve common goals and enhance overall productivity.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies for enhancing operational efficiency.
- Ensured compliance with company safety regulations at all times while on job.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conducted regular equipment checks to maintain optimal functionality and prevent downtime.
Manager of Postgrade Department
University yacambu
venezuela
01.2014 - 06.2019
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
- Led strategic initiatives to enhance departmental effectiveness and align with university goals.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
MBA - Education
Universidad Fermin Toro
03-2005
BBA - Business Administration
University Fermin Toro
Barquisimeto04-1997
Skills
- Customer service
- Employee training
- Process improvement
- Performance analysis
- Compliance enforcement
- Team collaboration
Languages
English
Limited
Timeline
Associate
Bin Products
01.2020 - 08.2025
Manager of Postgrade Department
University yacambu
01.2014 - 06.2019
MBA - Education
Universidad Fermin Toro
BBA - Business Administration
University Fermin Toro