Ana Morgan
Clifton Park,NY
Summary
Dynamic professional with a proven track record at various restaurants, including Chipotle, Blaze Pizza, and Uncommon Grounds, enhancing operations and elevating customer satisfaction. Excelled in staff management and fostering a culture of respect and integrity. Transformed teams to exceed sales goals by implementing strategic improvements, showcasing exceptional operations management and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Apprentice
Chipotle Mexican Grill
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented training programs to promote positive feedback and engagement.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Teacher Assistant
Little Genius Center for Learning
10.2021 - 01.2023
- Assisted teachers with supervision and care of children ranging from six weeks old to school age.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Maintained safety and security by overseeing students in recess environments.
Operations Liaison
NYVA Restaurant Group
09.2015 - 09.2021
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Skills
- Staff Management
- Operations Management
- Schedule Coordination
- Passion for customer service
- Recruitment
- Brand standards promotion
Certification
ServSafe Manager
ServSafe Instructor/Proctor
Timeline
Apprentice
Chipotle Mexican Grill
01.2022 - Current
Teacher Assistant
Little Genius Center for Learning
10.2021 - 01.2023
Operations Liaison
NYVA Restaurant Group
09.2015 - 09.2021