Ana Muniz-Zuniga
Cumming,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
SKECHERS
Cumming, GA
09.2022 - Current
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated work to staff, setting priorities and goals.
Front Desk Agent
Home2 Suites By Hilton
Cumming, GA
01.2022 - 09.2022
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Assisted guests at check-in, providing information on various services within hotel.
Team Lead
Rack Room Shoes Inc.
Cumming, GA
08.2021 - 01.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA05.2021
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GASkills
- Sales Monitoring
- Staff Training and Development
- Policy Administration
- Money Handling
- Negotiation
- Team Motivation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Assistant Manager
SKECHERS
09.2022 - Current
Front Desk Agent
Home2 Suites By Hilton
01.2022 - 09.2022
Team Lead
Rack Room Shoes Inc.
08.2021 - 01.2022
High School Diploma -
Forsyth Central High School
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
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