Ana Najar
Hemet,CA
Summary
Team player with people skills and a friendly positive attitude. Experienced customer-oriented individual with strong work ethic, ability to adapt with over 5 years service experience.
Overview
7
7
years of professional experience
Work History
Enrollment Technician
Springs Charter Schools
03.2023 - Current
- Answer all parent calls and give information about schools/programs, in detail.
- Process new student enrollment paperwork and ensure delivery to the Student Records department.
- Assist in program-to-program transfers or any related guidance issues that fall under the purview of enrollment.
- Understand Google documents, student information system, phone system, office machines, chat features, and similar to perform job duties.
Data Privacy Officer
Driven I/O
08.2021 - Current
- Receive, process and complete opt-out requests from customers
- Verify and manage sensitive and confidential information
- Create and maintain data files for customer requests
- Assist in data compliance training, update policies and serve as main point of contact to relevant data protection authorities
- Collaborate with IT department to ensure all systems are in compliance.
Customer Service Representative
Driven I/O
02.2018 - 08.2021
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
Education
Diploma -
Rancho Verde High School
06.2005
Skills
- MS Excel
- PowerPoint
- Word
- Microsoft Office
- Fresh Desk
- Google Sheets
- Google Docs
- Google Drive
- Bilingual, proficient in Spanish
Timeline
Enrollment Technician
Springs Charter Schools
03.2023 - Current
Data Privacy Officer
Driven I/O
08.2021 - Current
Customer Service Representative
Driven I/O
02.2018 - 08.2021
Diploma -
Rancho Verde High School
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