ANA NOZADZE
Miami,USA
Summary
Customer-oriented Wait Staff Member with 12+ years of experience in hospitality industry across USA, UK and Georgia.
Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
I hold full knowledge of all F&B outlets, and am equipped with a track record of success in meeting/outperforming each customer's needs and expectations in a warm, sincere, and friendly manner. Knowledgeable for preparation and sale of alcoholic beverages and bar procedures.
Overview
12
12
years of professional experience
Work History
Professional Waiter
JW MARRIOTT MARQUIS MIAMI
06.2023 - 06.2024
- Served as a waitress for all outlets: breakfast, lunch, dinner, room dinning, concierge lounge and banquets
- Cleaned and prepared dining room before start and end of operations
- Answered questions, explained menu, introduced food and drinks, assisted customers with dietary needs and recommended menu items according to the outlet’s instructions
- Developed interaction with customers according to Marriot’s standards, generated repeat business through friendly attitude, remembering customers preferred seating arrangements, food and beverage orders.
WAITRESS: BREAKFAST, LUNCH AND DINNER
HOTEL - “POMME D’OR HOTEL
08.2022 - 10.2023
- Served as a waitress for all outlets: breakfast, lunch, dinner and room dinning
- Performed exemplary services by greeting guests courteously, taking orders, and making recommendations when requested, which resulted in over 90% customer satisfaction rate based on feedback surveys
- Persuasively introduced new menu items to customers, leading to a 15% increase in customer purchases and boosting the monthly sales revenue by 10%
- Deploying in-depth knowledge of appropriate food handling techniques, such as proper food temperatures and equipment cleaning procedures.
PR & MARKETING MANAGER (PRE-OPENING PROJECT)
HOTEL - “RAMADA BY WYNDHAM TBILISI OLD CITY”
06.2021 - 09.2021
PR & MARKETING MANAGER
HOTEL - “TIFLIS PALACE” & GRAND GLORIA HOTEL
11.2020 - 05.2021
SUPERVISOR IN A RESTAURANT TIflIS VERANDA
HOTEL - “TIFLIS PALACE”
02.2020 - 11.2020
SHIFT LEADER
HOTEL - “TIFLIS PALACE”
06.2018 - 02.2020
WAITRESS
HOTEL - “TIFLIS PALACE”
07.2013 - 06.2018
WAITRESS IN A BAR AND RESTAURANT
HOTEL - “BAZALETI PALACE”
01.2012 - 10.2013
Education
BUSINESS ADMINISTRATION IN TOURISM -
Sukhishvili Teaching University
01.2016
FACULTY OF PR & MARKETING -
Georgian American university
01.2022
FOOD & BEVERAGE MANAGEMENT -
Tourism & Hotel Management Academy
2021
DIGITAL SOCIAL MEDIA MARKETING -
Georgian American University
12.2018
CENTER OF CULTURE “IMEDI” -
7-year intensive course in English
Skills
- MS Office
- MICROS
- Order Management
- Cash Handling
- Table Setting
- Guest Relations
- Food safety understanding
- Menu Memorization
- Fine Dining
- Banquets
- Pre-opening
- Hospitality Management
Timeline
Professional Waiter
JW MARRIOTT MARQUIS MIAMI
06.2023 - 06.2024
WAITRESS: BREAKFAST, LUNCH AND DINNER
HOTEL - “POMME D’OR HOTEL
08.2022 - 10.2023
PR & MARKETING MANAGER (PRE-OPENING PROJECT)
HOTEL - “RAMADA BY WYNDHAM TBILISI OLD CITY”
06.2021 - 09.2021
PR & MARKETING MANAGER
HOTEL - “TIFLIS PALACE” & GRAND GLORIA HOTEL
11.2020 - 05.2021
SUPERVISOR IN A RESTAURANT TIflIS VERANDA
HOTEL - “TIFLIS PALACE”
02.2020 - 11.2020
SHIFT LEADER
HOTEL - “TIFLIS PALACE”
06.2018 - 02.2020
WAITRESS
HOTEL - “TIFLIS PALACE”
07.2013 - 06.2018
WAITRESS IN A BAR AND RESTAURANT
HOTEL - “BAZALETI PALACE”
01.2012 - 10.2013
BUSINESS ADMINISTRATION IN TOURISM -
Sukhishvili Teaching University
FACULTY OF PR & MARKETING -
Georgian American university
FOOD & BEVERAGE MANAGEMENT -
Tourism & Hotel Management Academy
DIGITAL SOCIAL MEDIA MARKETING -
Georgian American University
CENTER OF CULTURE “IMEDI” -
7-year intensive course in English
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