ANA NOZADZE
Miami,USA
Summary
Customer-oriented Wait Staff Member with 12+ years of experience in hospitality industry across USA, UK and Georgia.
Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
I hold full knowledge of all F&B outlets, and am equipped with a track record of success in meeting/outperforming each customer's needs and expectations in a warm, sincere, and friendly manner. Knowledgeable for preparation and sale of alcoholic beverages and bar procedures.
Overview
12
12
years of professional experience
Work History
Professional Waiter
JW MARRIOTT MARQUIS MIAMI
Miami, USA
06.2023 - 06.2024
- Served as a waitress for all outlets: breakfast, lunch, dinner, room dinning, concierge lounge and banquets
- Cleaned and prepared dining room before start and end of operations
- Answered questions, explained menu, introduced food and drinks, assisted customers with dietary needs and recommended menu items according to the outlet’s instructions
- Developed interaction with customers according to Marriot’s standards, generated repeat business through friendly attitude, remembering customers preferred seating arrangements, food and beverage orders.
WAITRESS: BREAKFAST, LUNCH AND DINNER
HOTEL - “POMME D’OR HOTEL
Saint Helier Jersey, United Kingdom
08.2022 - 10.2023
- Served as a waitress for all outlets: breakfast, lunch, dinner and room dinning
- Performed exemplary services by greeting guests courteously, taking orders, and making recommendations when requested, which resulted in over 90% customer satisfaction rate based on feedback surveys
- Persuasively introduced new menu items to customers, leading to a 15% increase in customer purchases and boosting the monthly sales revenue by 10%
- Deploying in-depth knowledge of appropriate food handling techniques, such as proper food temperatures and equipment cleaning procedures.
PR & MARKETING MANAGER (PRE-OPENING PROJECT)
HOTEL - “RAMADA BY WYNDHAM TBILISI OLD CITY”
Tbilisi, Georgia
06.2021 - 09.2021
PR & MARKETING MANAGER
HOTEL - “TIFLIS PALACE” & GRAND GLORIA HOTEL
Tbilisi, Georgia
11.2020 - 05.2021
SUPERVISOR IN A RESTAURANT TIflIS VERANDA
HOTEL - “TIFLIS PALACE”
Tbilisi, Georgia
02.2020 - 11.2020
SHIFT LEADER
HOTEL - “TIFLIS PALACE”
Tbilisi, Georgia
06.2018 - 02.2020
WAITRESS
HOTEL - “TIFLIS PALACE”
Tbilisi, Georgia
07.2013 - 06.2018
WAITRESS IN A BAR AND RESTAURANT
HOTEL - “BAZALETI PALACE”
Tbilisi, Georgia
01.2012 - 10.2013
Education
BUSINESS ADMINISTRATION IN TOURISM -
Sukhishvili Teaching University
01.2016
FACULTY OF PR & MARKETING -
Georgian American university
01.2022
FOOD & BEVERAGE MANAGEMENT -
Tourism & Hotel Management Academy
2021
DIGITAL SOCIAL MEDIA MARKETING -
Georgian American University
12.2018
CENTER OF CULTURE “IMEDI” -
7-year intensive course in English
Skills
- MS Office
- MICROS
- Order Management
- Cash Handling
- Table Setting
- Guest Relations
- Food safety understanding
- Menu Memorization
- Fine Dining
- Banquets
- Pre-opening
- Hospitality Management
Timeline
Professional Waiter
JW MARRIOTT MARQUIS MIAMI
06.2023 - 06.2024
WAITRESS: BREAKFAST, LUNCH AND DINNER
HOTEL - “POMME D’OR HOTEL
08.2022 - 10.2023
PR & MARKETING MANAGER (PRE-OPENING PROJECT)
HOTEL - “RAMADA BY WYNDHAM TBILISI OLD CITY”
06.2021 - 09.2021
PR & MARKETING MANAGER
HOTEL - “TIFLIS PALACE” & GRAND GLORIA HOTEL
11.2020 - 05.2021
SUPERVISOR IN A RESTAURANT TIflIS VERANDA
HOTEL - “TIFLIS PALACE”
02.2020 - 11.2020
SHIFT LEADER
HOTEL - “TIFLIS PALACE”
06.2018 - 02.2020
WAITRESS
HOTEL - “TIFLIS PALACE”
07.2013 - 06.2018
WAITRESS IN A BAR AND RESTAURANT
HOTEL - “BAZALETI PALACE”
01.2012 - 10.2013
BUSINESS ADMINISTRATION IN TOURISM -
Sukhishvili Teaching University
FACULTY OF PR & MARKETING -
Georgian American university
FOOD & BEVERAGE MANAGEMENT -
Tourism & Hotel Management Academy
DIGITAL SOCIAL MEDIA MARKETING -
Georgian American University
CENTER OF CULTURE “IMEDI” -
7-year intensive course in English