Ana Nunez-Barajas
Grand Rapids,MI
Summary
Dynamic healthcare professional with extensive experience at Trinity Health as a Referral Coordinator, excelling in patient scheduling and insurance verification. Proven ability to enhance patient flow and satisfaction through effective communication and collaboration. Skilled in pre-authorizations and adept at training staff, ensuring operational efficiency and compliance with HIPAA regulations.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Trinity Health
Grand Rapids, MI
03.2019 - Current
- Coordinated patient referrals to streamline access to specialty services.
- Managed scheduling for appointments, improving patient flow and satisfaction.
- Utilized electronic health records to track referral status and ensure follow-up.
- Communicated effectively with healthcare providers to enhance collaboration on patient care.
- Trained new staff on referral procedures and best practices for operational efficiency.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Patient Access Representative
OneOncology
Memphis, TN
05.2024 - 08.2024
- Managed patient registration and scheduling processes to ensure accurate and timely appointments.
- Assisted patients with insurance verification and benefit inquiries to streamline access to care.
- Utilized electronic health record systems for efficient data entry and information retrieval.
- Collaborated with healthcare teams to enhance patient experience and resolve access-related issues.
Cashier
Horrocks Market
Kentwood, MI
09.2023 - 06.2024
- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted in training new cashiers on operational procedures and best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rogers High School
Wyoming, MISkills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- HIPAA regulations
- Outbound calls
- Referral tracking
- MS office expertise
- Insurance precertification processes
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
OneOncology
05.2024 - 08.2024
Cashier
Horrocks Market
09.2023 - 06.2024
Referral Coordinator
Trinity Health
03.2019 - Current
High School Diploma -
Rogers High School