Ana Omana-Valencia
Los Angeles,CA
Summary
Dedicated associate focused on delivering excellent customer service and increasing sales. Committed to building strong client relationships and team support. Approachable and persuasive with the ability to continuously achieve performance goals and sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Baker
85c Bakery Cafe
03.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Increased production efficiency through effective time management and multitasking during busy periods.
Sales Associate
Bath & Body Works
10.2023 - 01.2024
- Recommended, selected and located merchandise based on customer desires.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints professionally.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Answered incoming telephone calls to provide information on store, product, and service.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Crewmate
McDonald's
02.2022 - 05.2022
- Worked well in a team setting, providing support and guidance
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Skilled at working independently and collaboratively in a team environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Animo Watts College Preparatory Academy
Los Angeles, CA06.2023
Some College (No Degree) - Film And Video Production
El Camino College
Torrance, CASkills
- Team building
- Dependable and Responsible
- Active Listening
- Decision-Making
- Excellent customer service
- Product Sales
- Creative mindset
- Merchandising Knowledge
- Cash Handling Accuracy
- Sales Development
Accomplishments
- Honor Roll Award
- Art Award
- Highest Achieving Award
Certification
- Food Handling Card
Languages
English
Native or Bilingual
Spanish
Professional Working
American Sign Language
Elementary
Timeline
Baker
85c Bakery Cafe
03.2024 - Current
Sales Associate
Bath & Body Works
10.2023 - 01.2024
Crewmate
McDonald's
02.2022 - 05.2022
High School Diploma -
Animo Watts College Preparatory Academy
Some College (No Degree) - Film And Video Production
El Camino College