Ana Ornelas

• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Developed and maintained relationships with customers and suppliers through
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.

• Built diverse sales pipeline to exceed quota targets.
• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Conducted market research to discover new leads, opportunities
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Investigated and integrated new strategies to expand business operations and grow customer base

• cash handling

• customer service

• people skills